Senior Strategy & Operations Analyst

Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.

Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia. Additionally, we’re one of the industry's top Meta BSPs (Business Solution Providers).

We serve 12000+ customers across 100+ countries. As a remote-first company, we prioritize adaptability and inclusivity. Our talented team spans the globe, working collaboratively to drive innovation and empower businesses through WhatsApp.

We are growing fast, and we are now looking for a Sr. Strategy & Operations Analyst.

About the Founders' Office

The Founders' Office plays a critical role in driving the strategic direction and operational excellence of Wati. We work closely with the founders to:

• Define and execute on key strategic initiatives.
• Develop and monitor key performance indicators (KPIs) across the company.
• Drive operational efficiency and improve processes.
• Conduct in-depth market research and competitive analysis.
• Support the founders in decision-making across various crucial aspects of the business.

Role & Responsibilities:

We are seeking a highly motivated and talented Senior Strategy and Operations Analyst to join our dynamic team. In this role, you will:

• Strategic Planning & Execution:
• Support the development and execution of strategic plans and initiatives.
• Conduct market research, competitive analysis, and industry trend analysis.
• Develop and track key performance indicators (KPIs) and analyze data to identify areas for improvement.
• Operational Excellence:
• Analyze existing business processes and identify opportunities for improvement.
• Develop and implement new processes and workflows to enhance efficiency and productivity.
• Collaborate with cross-functional teams to drive operational excellence across the organization.
• Project Management:
• Manage and execute high-impact projects from inception to completion.
• Define project scope, timelines, and any other key parameters needed to set up the project to succeed.
• Track project progress and ensure timely delivery of results.
• Data Analysis & Insights:
• Collect, analyze, and interpret data from various sources (e.g., databases, internal dashboards, surveys, market research reports).
• Develop data-driven insights and recommendations to inform business decisions.
• Communication & Collaboration:
• Effectively communicate complex information to stakeholders at all levels.
• Build strong relationships with cross-functional teams across the organization.
• Influence stakeholders and drive consensus on key decisions.

• 3-5 years of experience in strategy, operations, management consulting, or a related field.
• Strong analytical and problem-solving skills with the ability to break down complex problems into actionable steps and effectively communicate with stakeholders.
• Excellent data analysis and interpretation skills with proficiency in Excel and data visualization tools. 
• Highly motivated and results-oriented with a strong work ethic and the ability to thrive in a fast-paced environment.
• A strong sense of ownership and the ability to independently drive projects to completion.
• A passion for learning and a desire to continuously improve.

Bonus Points:

• Experience in the SaaS industry.
• Experience working in a high-growth startup environment.
• SQL proficiency is a plus.
• Experience with data analysis and visualization tools such as Google LookerStudio.
  

Key Traits of a Successful Candidate:

• Context Switching: Ability to seamlessly transition between different tasks and priorities based on changing business needs.
• Learning Agility: Willingness to learn new skills, technologies, and processes quickly and effectively.
• Problem-Solving: Ability to break down complex problems into smaller, manageable components and develop effective solutions.
• Process Improvement: Ability to identify and analyze existing processes, identify areas for improvement, and implement new, more efficient workflows.
• Adaptability: Comfortable with ambiguity and the constant evolution of priorities in a fast-paced startup environment.
• Proactive Contribution: Eager to identify opportunities to contribute beyond assigned tasks and proactively seek out new challenges.
• Data-Driven Decision Making: Ability to analyze data, draw meaningful insights, and use those insights to inform strategic decisions.
• Ownership & Accountability: Takes full responsibility for assigned tasks and ensures their successful completion within agreed-upon timelines.
• Influence & Communication: Ability to effectively communicate and collaborate with stakeholders across different departments to achieve desired outcomes.
• Growth Mindset: Desire to continuously learn and grow alongside talented individuals in a dynamic and challenging environment.