Senior Strategy & Operations Analyst

At Commerce our mission is to empower businesses to innovate grow and thrive with our open AI-driven commerce ecosystem. As the parent company of BigCommerce Feedonomics and Makeswift we connect the tools and systems that power growth enabling businesses to unlock the full potential of their data deliver seamless and personalized experiences across every channel and adapt swiftly to an ever-changing market. Simply said we help businesses confidently solve complex commerce challenges so they can build smarter adapt faster and grow on their own terms. If you want to be part of a team of bold builders sharp thinkers and technical trailblazers working together to shape the future of commerce this is the place for you.

Commerce is disrupting the e-commerce industry as the SaaS leader for fast-growing mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Our expansive partner ecosystem—including Resellers Technology Partners and System Integrators (SIs)—plays a crucial role in driving growth and customer success.

We seek a Senior Partner Operations Analyst to serve as the analytical and operational engine of the Partner organization. Reporting to the Senior Manager Partner Operations you'll be the subject-matter expert on partner data and systems—translating strategy into scalable execution through rigorous analysis reporting and process management. You will serve as the connective tissue between Partner Sales Finance and Technology teams ensuring our partner program runs efficiently our data is reliable and our processes support aggressive growth goals.

What You’ll Do:

●      Serve as the primary data and reporting expert for Partner Operations owning partner performance insights across Resellers Technology Partners and SIs.

●      Define build and maintain dashboards and reporting that track partner contribution engagement pipeline revenue impact and program effectiveness.

●      Translate complex data into clear insights and recommendations for senior partner leadership Partner Managers and cross-functional stakeholders.

●      Support the Senior Manager Partner Operations with deep analysis for strategic planning roadmap development and executive readouts.

●      Develop and maintain standardized reporting for:

○      Partner QBRs and performance reviews

○      Regional and segment-level planning

○      Capacity modeling and coverage analysis

○      Program adoption incentives and certifications

●      Partner with Data Analytics and Business Ops to ensure alignment on definitions metrics and source-of-truth reporting.

●      Proactively identify trends risks and opportunities within the partner ecosystem and surface actionable insights.
 

●      Own day-to-day partner data integrity across systems such as Salesforce PRM tools (e.g. Impartner) Crossbeam and reporting platforms.

●      Support enhancements and ongoing optimization of partner systems workflows and automations in collaboration with Business Applications.

●      Ensure accurate partner attribution deal registration tracking and incentive reporting.

●      Act as a subject-matter expert for partner data questions and system usage.
 

●      Support the execution and continuous improvement of end-to-end partner processes including onboarding deal registration incentives certifications co-sell motions and renewals.

●      Help operationalize partner governance models including segmentation tiering and compliance.

●      Maintain and evolve documentation process maps and operational playbooks for internal partner teams.

●      Drive operational efficiency through standardization automation and scalable workflows.
 

●      Work closely with Partner Managers to support day-to-day operational needs and enable data-driven decision-making.

●      Collaborate with Sales Ops Finance Product Legal and Marketing to align partner operations with broader revenue and go-to-market processes.

●      Act as a trusted operator and problem-solver across the Partner organization.

Who You Are:

●      3–5+ years of experience in partner operations sales operations business operations analytics or a similar role in a SaaS or technology environment.

●      Strong analytical skillset with hands-on experience building dashboards reports and insights using tools such as Excel/Sheets Looker Tableau or similar.

●      Experience working in Salesforce (preferred) and familiarity with PRM platforms (e.g. Impartner Salesforce PRM Euler).

●      Understanding of partner ecosystems and indirect sales models including Resellers Tech Partners and SIs.

●      Highly organized detail-oriented and comfortable managing multiple priorities and projects simultaneously.

●      Strong problem-solving mindset with a passion for process improvement and operational excellence.

●      Excellent communication skills with the ability to present data clearly to both technical and non-technical stakeholders.

●      Comfortable operating as a senior individual contributor who can independently lead analysis and small projects while supporting leadership execution.

●      Experience supporting global or multi-regional partner programs is a plus.

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(Pay Transparency Range: $88333 - $132499)

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience skills qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable this role may also be eligible for variable compensation (such as bonus or commission) equity and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data internal equity and individual contribution.

At Commerce we believe that celebrating the unique histories perspectives and abilities of every employee makes a difference for our company our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process please let us know and we will work with you to meet your needs.

Learn more about the Commerce team culture and benefits at https://www.commerce.com/careers/

Commerce along with many other employers has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce we urge you to be extremely cautious and avoid engaging or responding.

What We Do

Commerce (Nasdaq: CMRC) empowers businesses to innovate grow and thrive through an open AI-driven commerce ecosystem. As the parent company of BigCommerce Feedonomics and Makeswift we help brands unlock the full potential of their data connect systems and deliver seamless personalized experiences across every channel. Visit commerce.com or follow us for more. #PoweredByCommerce

Why Work With Us

Ask any employee what makes Commerce unique they will tell you it's the people. The team is full of brilliant dedicated individuals focused on revolutionizing the world of ecommerce. We foster a culture that encourages inclusion of every employee celebrating our individuality and the values that bring us together.

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