Senior Success Strategy & Operations Analyst

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Strategy and Operations Analyst to join our team. In this role you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis process design and program management.

In this role you will:

• Provide data-driven operational and decision-making support to the Customer Success organization and management team

• Support our operating cadence of weekly monthly and quarterly performance analysis and business reviews

• Understand global trends and nuances partner with leaders on projects as a strategic voice

• Respond to business requests compile root cause analyses and solve common issues

• Support cross-functional programs processes and systems to drive performance and productivity improvements

We are looking for people who have:

• A Customer-First mindset and passion for supporting customer-facing teams

• Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights

• Have advanced Excel knowledge data visualization software experience (Looker Tableau etc.);

• Experience with SQL Python R (or similar statistical tools)

• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations

• Thrive in a fast-paced working environment can pivot and work autonomously and are excited about working in a learning and growth culture

• Prior experience in management consulting finance strategy & ops a plus

• Typically requires a Bachelor’s degree and a minimum of 4 years of related experience; or an advanced degree without experience; or equivalent work experience.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please don’t hesitate to apply — we’d love to hear from you.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work through. If that sounds like something you’d like to be part of we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #4 Best Place to Work on Glassdoor in 2021 and has been recognized for award-winning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.

Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpot's Privacy Notice explains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpot’s use of your personal information.

Cash compensation range: 118500-189600 USD Annually This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy . The cash compensation above includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate including their skills experience qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees candidates and community.

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Strategy and Operations Analyst to join our team. In this role you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis process design and program management.

In this role you will:

• Provide data-driven operational and decision-making support to the Customer Success organization and management team

• Support our operating cadence of weekly monthly and quarterly performance analysis and business reviews

• Understand global trends and nuances partner with leaders on projects as a strategic voice

• Respond to business requests compile root cause analyses and solve common issues

• Support cross-functional programs processes and systems to drive performance and productivity improvements

We are looking for people who have:

• A Customer-First mindset and passion for supporting customer-facing teams

• Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights

• Have advanced Excel knowledge data visualization software experience (Looker Tableau etc.);

• Experience with SQL Python R (or similar statistical tools)

• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations

• Thrive in a fast-paced working environment can pivot and work autonomously and are excited about working in a learning and growth culture

• Prior experience in management consulting finance strategy & ops a plus

• Typically requires a Bachelor’s degree and a minimum of 4 years of related experience; or an advanced degree without experience; or equivalent work experience.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please don’t hesitate to apply — we’d love to hear from you.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work through. If that sounds like something you’d like to be part of we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #4 Best Place to Work on Glassdoor in 2021 and has been recognized for award-winning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.

Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpot's Privacy Notice explains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpot’s use of your personal information.

Cash compensation range: 118500-189600 USD Annually This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy . The cash compensation above includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate including their skills experience qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees candidates and community.