Senior Support Administrator

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Senior Support Administrator (Senior CPR Associate) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Organized, with a high attention to detail and ensure high-quality results in your work?
• Able to survey a landscape and identify opportunities for process improvements?

As the Senior Support Administrator (Senior CPR Associate) you will support continuous improvement through process and system discovery for Enrollment processes within our system. Centralizing auditing and training processes will create capacity for other team members to process versus troubleshooting. The role will continue to support processing for a limited enrollment portfolio to remain knowledgeable about the process while completing all audits to consolidate training needs and provide consistency to the process by reporting findings to Team Lead to create actionable training initiatives.

A Day in the Life

• Auditing enrollment changes and partnering with Team Lead on training and coaching initiatives from findings. Support process documentation
• Processing enrollment requests; correcting enrollment errors
• Attain and utilize procedural and technical expertise to streamline processes and support long term enhancements
• Team Specialized Reporting (SPIN/ Postgres, Mismatch, prebill review, etc.), research support to other Associates
• Inter/ Intradepartmental Project execution and support, including onboarding training

Requirements

• BS/BA degree preferred in business or related field (or equivalent business experience)
• 2-3 years business experience
• Proficiency in various MS Office software applications, including Word, Excel, PowerPoint
• Ability to work a hybrid work schedule in our Hopkins or Sparks, MD office
• Continuous Improvement mindset; curiosity
• Ability to give attention to detail and prioritize work
• Ability to research, resolve problems and make independent judgments
• Ability to communicate effectively to a wide variety of stakeholders
• Comfortability with documenting and delivering training materials
• Highly organized
• Six Sigma Certification (White/ Yellow) is an asset

#LI-Hybrid
#LI-KT1

What's in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Beginning January 1, 2022, Element requires new hires to provide their COVID-19 vaccination status as of their start date. This requirement is a condition of employment at Element and must be provided prior to commencing employment. If working in an Element office, full vaccination against COVID-19 may be a requirement of employment. If you are unable to receive the vaccine due to a health condition or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

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