Senior Support Analyst

WellSky is seeking a Sr. Support Analyst for our beautiful World Headquarters office in Overland Park, KS! This individual will be a team lead who is responsible for quality activities and ownership of the survey process. Our ideal candidate would be independent, analytical, someone who enjoys solving problems and pays close attention to detail. If that sounds up your alley…we would like to hear from you! Apply for this fantastic opportunity today!

A day in the life!

You will be responsible for the following:

• Supporting WellSky user-facing applications to ensure superior quality, good client references, and overall satisfaction with our support services
• Troubleshooting and documenting complex software operational issues and technical issues of moderate complexity
• Escalating unresolved issues with thorough documentation as required, maintaining ownership of issue through resolution
• Partnering with other teams or departments to resolve user problems
• Providing a great client experience through friendly, professional responses
• Ensuring required response time and resolution times are met
• Leading mail intake process
• Quality Control Checks for monthly and quarterly processes
• Troubleshooting, guiding and directing operators and HQ staff on things like software, training, process improvement

Do you have what it takes?

Required Qualifications:

• Bachelor's degree in a related field
• 2-4 years of related experience
• Experience with Microsoft Suite Products

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Additional job expectations applicable to this position include:

• Willingness to work additional or irregular hours as needed
• Working in accordance with corporate and organizational security policies and procedures
• Performing other responsibilities as assigned

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year