Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Support Engineer in Australia.
This role sits at the heart of a fast-growing, globally distributed technical support organization focused on delivering exceptional customer experiences for complex, high-scale data infrastructure. You will act as a senior technical point of contact for enterprise customers, helping diagnose and resolve challenging issues across distributed systems, cloud environments, and containerized architectures. The position blends deep hands-on troubleshooting with customer-facing ownership, ensuring issues are resolved quickly while driving long-term improvements in product reliability. You will collaborate closely with engineering, product, and customer success teams to turn real-world incidents into actionable engineering insights. Operating in a remote-first, follow-the-sun model, you will support customers across global time zones. This is a high-impact role for an engineer who enjoys solving deep technical problems while shaping a world-class support function.
Accountabilities:
- Serve as a senior technical escalation point for enterprise customers, resolving complex issues across distributed systems, cloud environments, and containerized applications.
- Diagnose and troubleshoot production incidents using Linux tooling, logs, scripting, and system-level analysis to ensure rapid restoration of service.
- Collaborate closely with engineering teams to investigate root causes, contribute to post-incident reviews, and improve product reliability over time.
- Build and improve internal support tooling, automation, and workflows to enhance issue triage, lifecycle management, and operational efficiency.
- Participate in on-call rotations within a global follow-the-sun support model to ensure continuous customer coverage.
- Partner with customer success teams to maintain strong customer relationships and ensure high satisfaction levels.
- Contribute to knowledge sharing by documenting solutions, trends, and recurring issues across the support organization.
- 3+ years of experience in L3 technical support or similar roles supporting enterprise or distributed systems in production environments.
- Strong hands-on experience with Linux troubleshooting, including command-line tools and regular expressions (grep, awk, sed).
- Experience deploying, managing, and troubleshooting applications in Kubernetes environments.
- Solid understanding of cloud platforms (AWS, GCP, or Azure) and containerization technologies.
- Proficiency in scripting languages such as Bash and/or Python for automation and debugging.
- Strong communication skills with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders.
- Experience working in fully distributed or remote-first teams, with willingness to participate in on-call rotations.
- Competitive compensation package aligned with experience and market standards
- Fully remote-first working model with global collaboration flexibility
- Opportunity to work with cutting-edge distributed streaming and real-time data technologies
- Health, wellness, and insurance benefits (medical, dental, vision where applicable)
- Paid time off and flexible working arrangements
- Career development opportunities within a high-growth, global engineering organization
- Exposure to enterprise-scale systems used by leading global technology and financial companies.
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Date Posted
05/21/2026
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