Senior Support Service Engineer - (HYBRID to Miami or FT. Lauderdale)

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Do you love solving technical issues? Here's an opportunity to showcase your skills!

Beckman is hiring a Senior Technical Support Service Engineer to collaborate with Global Service delivering product support for Life Science systems providing escalation management, training field specialists, and instructors in support of new product launches.

*****This role is based on site in Miami, FL*****

International and domestic travel is required approximately 25%.

Responsibilities:

• Lead customer escalation of product related technical system issues
• Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.
• Provide recommendations to develop creative and effective support strategies including service manuals and creation of procedures for new products and product updates
• Serve as service advocate for projects; train field specialists and customer instructors; provide guidance and mentoring to associates of junior levels
• Input to design and test methods for verification of all service procedures
• Actively engage in the Early Response Team process for product introductions
• Ensuring all safety, quality, and regulatory requirements are in compliance with agency standards such as: ISO, GMP, and FDA

Key Qualifications:

• Undergraduate degree in biomedical, mechanical, electrical or chemical engineering, or closely related field.
• Minimum 5 years' proven experience in a biotechnology organization or closely related environment.

Key Attributes:

• Excellent troubleshooting and problem-solving skills
• Outstanding communication (verbal and written)
• Strong MS Office skills (Outlook, Word, Excel)
• Strong analytical skills
• Proven record of achievement
• Demonstrated ability and commitment to continuous process improvement
• Priority Management Skills under minimal supervision, able to prioritize multiple deliverables while completing all assigned tasks on time
• Understands and executes business strategy while respecting compliance and procedures for IVD products
• Works collaboratively with different teams and communicates effectively with Quality, Manufacturing and R&D

Expected results:

• Accept escalations within 4 business hours and contain red level escalations within 5 days.
• New product deliverables complete to plan
• Highest level of Internal and External Customer satisfaction

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or [email protected] to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.