Senior Support Specialist, IT

You are an experienced technical generalist, with a history of supporting high-growth environments and comfortable being the go-to contact for everything technical support.You’re excited for the next challenge, love to learn new tech, have a passion in supporting your team members to be as productive as possible in their day to day roles.

As Supergoop!'s Sr. IT Support Specialist, you will be the subject matter expert for all the systems, services, and processes we use in daily operations. Reporting directly to the Head of IT, you’ll be the sous chef supporting IT initiatives and have direct input into the growth and direction of all things Technology Operations. You’re excited for the next challenge, love to learn new tech, have a passion in supporting your team members to be as productive as possible in their day to day roles.

• Be the go to contact to triage and tackle team-member technical needs
• Be a teacher and trainer for the technology we use and implement
• Provide support for all corporate software and services
• Monitor processes, maintain routines, test technologies, as well as create, write and maintain our knowledge base with standard-issue resolutions
• Oversee complete employee lifecycle (on/off-boarding) which includes account provisioning/de-provisioning, IT equipment configuration/reset, desk setup, and access controls management
• Maintain network infrastructure and security
• Act as a resource for best practices regarding data security and application usage