Senior System Administrator

Description

The Senior System Administrator is responsible for installing, configuring, maintaining, monitoring and troubleshooting of IT infrastructure systems and equipment. The Systems Administrator L2 would serve as an escalation point for L1 Admins and other team members. The role will own incident resolution, maintenance and project initiatives as designated by management. The role will guide and may lead project teams as assigned.

Qualification Requirements

This is a 7x24x365 support organization and participation in an on-call rotation as well as performing some after-hours work is required.

Minimum Qualifications

• Bachelor's degree in Computer Science or related technical field with a minimum of 3 years of relevant work experience OR 5 years of relevant work experience in lieu of degree.
• Strong interpersonal skills including leadership, teamwork, written and verbal communications and positive attitude
• Communicate technical concepts into language customers easily understand
• Contribute to a safe work environment
• Ability to perform 'technical lead' role on project teams, problem remediation efforts and consult with vendors / suppliers to overcome technical issues
• Travel up to 15%
  
  Preferred Knowledge, Skills and Abilities

Professional -

• Customer Service -3-years of experience providing exemplary face to face customer service
• Continuing education - demonstrates ability to continuously develop contemporary professional and technical skills
• Organization and Prioritization - able to organize work of team and discern priorities
• Proactive - identifies opportunities for improvement, makes recommendations and implements solutions as appropriate
• Innovative - suggests creative options that lead to more valuable outcome.

Technical -

• Proficient use of Microsoft Office products, particularly Word, Excel, PowerPoint and Visio
• 5 years of experience supporting Microsoft server installation, maintenance and troubleshooting
• 5 years of experience supporting Microsoft O365, Exchange, SharePoint, Teams and OneDrive
• 5 years of experience supporting MS Azure / Active Directory including creation & maintenance of user & computer accounts, security groups, OUs, GPOs, etc.
• 5-years of experience supporting Microsoft SCCM, Intune or other similar configuration management systems
• 5 years of experience installing, configuring, operating and troubleshooting network equipment such as Routers, Firewalls Switches, WAPs, etc.
• 5-years of experience supporting network protocols (DNS, DHCP, SMTP, TCP/IP, UDP)
• 5-years of experience supporting with VMWare ESXi or Hyper-V virtual environments
• 5-years of experience supporting network storage environment technologies (SAN/NAS/iSCSI/NFS)
• 5-years of experience with cloud data storage environments (OneDrive/SharePoint/AWS/Azure)
  
  Essential Functions - Own incident resolution support when escalated for IT Infrastructure. Own installation, maintenance and support of all aspects of the PS IT Infrastructure as designated. Lead root cause analysis for incident and outages in order to improve reliability. Identifies opportunities and continuously drives the implementation of improvements to the IT environment. Complies with IT policies, standards and requirements to ensure the resiliency and security of the PS IT environment.
  
  Physical Demands

Must be able to lift up to 25 pounds occasionally

Must be able to sit for extended periods of time

Must be able to climb and descend stairs

Must be able to walk between buildings in order to service internal customers

Work Environment

This position is "hybrid" position with 1 day a week on premises as part of a rotation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Operating Company: PowerSecure