Senior Systems Analyst - Gainsight Administrator
Job Description
With more than 850 employees, $200M ARR in 2021, 1,400+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced intelligence platform!
Systems Analyst
Summary
As a Systems Analyst, you’ll join the Intelligence Services Operations team to enable scale and efficiency of internal and client engagement processes within Intelligence Services and across the entire organization. As the technical owner and expert for our customer success platform and its connections, you are a:
- Expert in technical administration
- Problem solver for automating and resolving recurrent issues and tasks
- Forward-thinker for matching an array of technical (and technology) solutions to match the team’s workflow requirements
- Overall skilled in technological best practices of customer success teams
What you’ll do as a Systems Analyst:
- Manage the data architecture of the Customer Success CRM and its multiple integrations
- Own the technical scoping/administration of cross-functional business processes within the CRM
- Collaborate with other operations leaders to drive alignment of interdependent systems
- Manage a robust project schedule complete with planned changes/improvements and ad hoc requests
- Regularly audit systems for performance and make recommendations to optimize our configuration
- Serve as systems subject matter expert and train other admins on the team
- Manage end user education and enablement on important workflows/features/updates
- Manage robust feedback loop to inform system improvement and architecture direction
- Recommend and assess expansion/replacement of tools in use by the team
What you bring as a Systems Analyst:
- 2 + years of experience as a Gainsight/Salesforce administrator, Systems Analyst or similar role
- Working knowledge of Salesforce, SQL, Tableau/Domo, and project management software (JIRA, Asana)
- Experience supporting a global customer success team
- Experience working in an agile environment
- Highly organized, detail-oriented, and able to manage multiple projects
- Strong communication and time management skills
- Team player and self-starter with great interpersonal skills and a solution-oriented attitude
- Willingness to learn new tools, processes, and functions
- Bonus: Gainsight NXT Certified Administrator or Salesforce Certified Administrator
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 35 nationalities and embody our core values of being passionate, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.7-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.
Want more info?Â
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]Â
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Date Posted
08/15/2022
Views
5
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