Senior Systems Engineer

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2023 Awards:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

BASIC FUNCTION

As a Senior Systems Engineer you will be responsible for leading all aspects of Health Advocate's systems and networking infrastructure. Specifically, you will be primary owner responsible for supporting our cloud architecture, network and systems solutions. The continued success of Health Advocate depends on the reliability, security, and scalability of their systems infrastructure.

MAJOR JOB ACCOUNTABILITIES

Systems Architect Functions - Provides technical configurations, strategic planning, maintenance and support of Health Advocate's systems infrastructure and networking.

• Responsible for all aspects of systems architecture and administration including all servers, networks, and identified applications.
• Design Azure and AWS cloud network architecture leveraging full scale redundancy.
• Creating clear CI/CD pipelines
• Strong knowledge of Azure cloud design, networking, configurations, and management
• Strong knowledge of API Management, Service BUS, Azure Active Directory B2C, Cloud Governance, Cloud Access Service Broker (CASB)
• Strong knowledge Office 365, In Tune, and Azure Active Directory
• Strong knowledge and ownership of MS Exchange, Active Directory Federated Services, Active Directory, Domain and Trust Services, Certificate Management Services, Group Policy, IIS, and PowerShell.
• Strong knowledge of products like Cisco switches and routing, Palo Alto and Sonicwall Firewalls, Fortinet load balancers and Web Application Firewalls.
• Solid understanding of mesh networks and multi-site network management.
• Strong knowledge to build, maintenance, and support of a large number of Windows and Linux servers both physical and virtual.
• Strong knowledge to build, maintenance, and support of a large vmware environment.
• Strong knowledge to build, maintenance, and support of a large Pure Storage and NetApp SAN/NAS
• Strong knowledge to build, maintenance, and support of a load balancers.
• Strong knowledge to build, maintenance, and support of a content filtering solutions
• Strong knowledge to build, maintain, and support of firewalls and VPNs experience with Palo Alto is a plus.
• Strong knowledge of centralized deployment software like Microsoft System Center Configuration Manager (SCCM)
• Strong knowledge to build, maintain, and support of Mimecast or Symantec gateways.
• Plan and execute Disaster Recovery procedures.
• Capacity design and planning for 10x growth.

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts

• Ability to work in a high performance environment
• Cooperate with team members to meet goals and complete tasks
• Solid reporting and presentation skills
• Excellent writing skills to non-technical staff
• Work in a team collaboration of management for budget planning
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Mental and Physical Requirements

• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time.
• Off hours upgrades, implementations, and on call is required.
• Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS

Applicant for this job will be expected to meet the following minimum qualifications.

• Strong technical background with a solid history of delivering outstanding customer service and support.
• Ability to interact effectively with peers, business users and all levels of management
• Very strong organizational, task management, and prioritization skills, along with the ability to display strong sense of urgency
• Ability to work with minimal supervision in a fast paced, dynamic environment
• Good communication skills as well as the ability to multi-task

Education

• High School Degree or GED required
• Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
• MCSA or MCSE Certification is preferred.
• CCNA or CCNP Certification is a plus.

Experience

• 10+ years' experience administering Windows servers and networks
• 7-10+ years' experience managing technical solutions is required.
• 7+ years' experience with Citrix, and vmware environments is required.

Other

• Must score acceptably on job related testing
• No regular travel required.

Company Overview

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)