Senior Systems Engineer

Position Summary:

The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization.  You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company.

Must be aware of and comply with all aspects of the RxSense Information Security Program and the policies contained therein. Must always understand the importance of maintaining Information Security.

Core Platform Knowledge:

• Amazon Web Services
• Microsoft Azure
• Google Cloud Platform
• Okta
• Google Workspace

Responsibilities:

• Design, implement and maintain complex cloud infrastructure on Amazon Web Services (AWS) for various projects and applications.
• Assist in the development and maintenance of Azure and GCP cloud infrastructure.
• Collaborate with cross-functional teams to identify and resolve infrastructure issues and improve system performance.
• Manage and optimize the use of AWS, Azure and GCP resources and ensure cost-effectiveness while meeting the required security and compliance standards.
• Develop and maintain automation scripts and tools to automate repetitive tasks, generate reports and improve the efficiency of the systems.
• Create and maintain technical documentation, including architecture diagrams, procedures, and best practices.
• Support and maintain a Windows 365 environment used by offshore contractors.
• Configure and maintain SaaS application integration with Okta SSO.
• Provide prompt, high quality technical support to internal and external customers.
• Monitor performance and maintain availability of systems and networks.
• Continue to enforce Information Security policies and IT procedures.

• Always protect all information in any form, report any suspected policy violations and assist with end user awareness and training.
• Work with Information Security to improve access reviews, account management, and approval workflows.
• Maintain evidence used for internal controls and collaborate with IS team to ensure compliance with SOC1, SOC2, HIPAA, HITRUST and ISO 27001 certifications.
• Troubleshoot issues and outages.
• Develop expertise to implement and train staff on new technologies.
• Provide documentation of systems environments and maintain them.
• Develop relationships within the team and across departments to encourage cooperation, communication, and respect.
• Improve subject matter expertise through training, coaching, project assignments or other means as appropriate.
• Serve as level 3 escalation point for Help Desk and NOC matters.
• Continually improve identity and access management.
• Administer Google Workspace.
• Multi-cloud management of AWS, Azure, and GCP.
• Stay up to date with the latest industry trends and advancements in cloud computing and evaluate and recommend new tools and technologies that can improve the infrastructure.

Requirements:

• Ability to communicate effectively with organizational personnel and clients.
• Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).
• Adapt easily to rapid changes in requests, processes, and procedures.
• Ability to set goals and prioritize tasks.
• Uses an objective, logical, rigorous, and detail-oriented approach to work.
• Resolves problems promptly, accurately and in such a way as to prevent future occurrence.
• Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.
• Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.
• Strong attitude and desire to learn new technologies.
• Maintain current skills and strive to acquire new technical knowledge based on current industry trends.
• Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.
• Must work well in a team environment and participate in working meetings over Zoom (or equivalent)
• Hybrid position – Must maintain a clean and presentable work environment for video calls when working from home as well as in the office

Education/Experience

• Amazon Web Services: VPC, EC2, S3, IAM Identity Center, Route 53, Systems Manager, Config, SES, CloudTrail, CloudWatch, AWS Organizations.
• Microsoft Azure: VNet, Access Control (IAM), Azure Key Vault, Virtual Network Gateways, VM, NSG, Entra ID, Windows 365, Endpoint Management (Intune), Log Analytics Workspace.
• Google Cloud Platform: IAM, BigQuery.
• Active Directory, DNS, IPSec VPN, TCP/IP, Route Tables, RBAC, SSO, OIDC, SAML, SQL.
• Fundamental knowledge of Visual Studio Code, Powershell, GitHub.
• Atlassian: Jira, Confluence.
• Bachelor’s degree or equivalent years of industry experience.
• Systems Certifications a plus.
• Cloud Certifications a plus.

Salary Range: $118,000 - $136,000