Senior Systems Engineer

Description
Company SDI Presence LLC is an IT managed services provider (MSP) that leverages its strong team presence to provide industry-leading IT services while advancing our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting and hybrid infrastructure solutions using its proven ITIL-based SDIPathTM methodology. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary The Senior Systems Engineer will be responsible for the management, operation, maintenance and support of Windows and Linux servers, storage devices, cloud services and highly available network infrastructure components as directed by the designated Program Manager. This Engineer will respond to server, storage and network alarms and outages, dispatch to remote sites for troubleshooting and repairs as well as document network infrastructure, update and close trouble tickets and document root cause of server, storage and network issues. This Systems Engineer will report to the Project Manager and team lead and will work closely with other members of the technology department to support all technology at our client's sites.
Responsibilities

• Perform day to day administration and operational functions of the datacenter server environment
• Design, set up, configure and troubleshoot Windows and Linux servers and other peripheral components to support all aspects of the day to-day operations
• Manage accounts and settings in Microsoft 365, Azure and AWS
• Design, set up, configure and troubleshoot Cisco network switches and other network components to support all aspects of the day to day operations
• Perform day to day administration and operational functions of the network environment
• Day to day monitoring of the server and network environment, collecting and preparing statistical data for analysis on server and network performance and availability
• Documentation of Procedures / Networking and server environments (ensure that all network and server documentation is accurate and up to date)
• Document issue resolution using the helpdesk ticketing system
• Configure and troubleshoot wireless network equipment
• Install and configure software
• Submit Request for Change forms when needed. Participate in Change Advisory Board meetings
• Maintain excellent communication with all end users and other members of the technology department
• Assist other team members in executing various project tasks
• Work with hardware break/fix vendor as needed
• Execute other assigned tasks as delegated by the Customer, Project Manager and Team Lead

Requirements

• Five or more years of experience working within both physical (Windows/Linux) and virtual (VMware/Hyper-V) servers
• Advanced vendor certifications and in-depth knowledge of at least one or more network operating system (LAN or WAN) and email system
• At least one advanced certification on network connectivity devices. Example certifications are: Microsoft MCSR, MCTS, Cisco CCNP, Cisco CCSP, Citrix CCIA, CompTIA Linux + (or similar), VMWare VCP, Apple Certified System Administrator (ACSA, Security certification(s) through RSA.
• Experience working within RedHat Linux
• Experience with Active Directory, Group Policy and PowerShell
• Must be highly detail-oriented and organized with excellent analytical and problem-solving skills
• Must have excellent customer service, written communication and interpersonal skills
• Drivers license required

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COVID-19 Vaccine Statement This position will be required to disclose their COVID-19 vaccination status.
Equal Opportunity Employer Statement SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.