Senior Systems Manager

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

Day to Day Responsibilities:

• Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements.
• Responsibilities include optimization and support of complex communication systems.
• Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Program, configure, optimize, test and document complex communications systems.
• Resolve escalated technical issues with speed and accuracy.
• Collaborate with internal teams and vendors to resolve technical concerns.
• Provide weekly reports of activities and resolutions to customers.
• Manage, schedule, track, and develop reports on: network infrastructure upgrades, Linux and Windows security patching, preventive maintenance, incident management, SLA and customer escalations.
• Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction.

Preferred Candidate Qualifications:

• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Must be capable of installation of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Must have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
• Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
• Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
• Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
• Must be able to solve customer problems quickly during stressful situations.
• Ability to direct scheduling, task assignments, and training roadmap for a small team of local field service technicians.
• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or Juniper networking equipment.
• Unique combinations of both multi-site RF communications systems and/or computer/networking skills are required. 
• Must be open to occasional escalation management during non-standard business hours.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Projected Salary Range - $110K - $120K

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Basic Requirements

• Minimum of Bachelor's Degree and 6+ years of Systems Engineering experience OR a Master’s Degree and 4+ years of Systems Engineering experience.
• Candidate must be within commuting distance of the five boroughs of New York City.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.