Senior Systems Programmer (CRM Technology)

BBH is looking for a talented and self-motivated Senior systems CRM developer with a proven background in design, development, support and maintenance of business applications to join the Global Sales, Marketing & CRM Technology team. S/he will help to ensure that optimal technical solutions and recommendations are provided in-line with software and vendor best practices as well as the firm's technology standards for CRM technology, specifically MS Dynamics and Salesforce.

S/he will work closely with the systems analyst, systems project manager, internal infrastructure teams, internal application support teams to maintain application availability and software vendors to execute strategic design, development, and implementations for BBH's CRM applications.

Responsibilities:

• Engage with developers, analysts, business partners, other systems areas to deliver solutions, build/execute on strategic and tactical projects, improve on existing concepts or products, and create new ideas for improving the product suite.
• Create technical specification documentation which may include architecture design, interfaces design, data modelling, dataflow diagramming, screen design, workflow analysis, etc.
• Communicate and promote technology and architecture standards within the respective CRM applications
• Ensure methodology is followed for the project; provide meaningful feedback in accordance with company standards and guidelines
• Manage Scope of Project to minimize scope creep. Understand the changing business needs and how it impacts the overall project and recommend solutions.
• Identify risks and opportunities and help define technology roadmaps
• Support and resolve application production issues reported to the development team, working with internal production management teams when applicable
• Execute infrastructure maintenance activities, such as security patching and software updates
• Implement monitoring and alerting of critical production process using firmwide tools and in accordance with best practices
• Good working knowledge of relevant infrastructure & security to support troubleshooting connectivity and security related issues
• Excellent trouble shooting skills with the ability to debug reported production and testing issues to isolate root causes
• Excellent oral and written communication, teamwork/collaboration, interpersonal and organizational skills
• Excel at multi-tasking across projects with little supervision
• Knowledge of OWASP secure coding standards and Vulnerability scanning tools
• Knowledge of SAML & OAuth security standards

Requirements:

• Minimum of 5+ years of experience in systems application development, including technical experience in the design and development of software
• Hands-on experience in Microsoft Dynamics CRM and ability/willingness to learn Salesforce
• Experience in CRM plugin development, custom workflows, application integrations
• Collaborate closely with the Business stake holders and analyst to interpret requirements, design, and document solutions
• Well versed in Systems Development Life Cycle, Agile Methodology, and secure coding practices
• CRM Development utilizing CRM SDK, XRM Toolbox, Visual Studio, etc.
• Demonstrated knowledge of .NET and C# programming
• Dynamics 365 implementations - Install applications and configure environments for use in development, testing and production
• Experience in working collaboratively with team members to troubleshoot and resolve Dynamics 365 CRM/Customer Engagement issues
• Experience in designing, configuring, testing, and deploying changes to database fields, screens, workflows, reports, and dashboards
• Experience in the administration of security rights and user/group roles across all business lines
• The ability to work well independently as well as in collaborative groups
• Experience with SSIS development and implementation of SSIS packages
• Console Application development for MS Dynamics is a plus

Nice to Have:

• Experience with Salesforce a plus

BBH is committed to diversity, innovation, and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.

This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.

As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identify, disability status, protected veteran status, or any other protected status under federal, state or local law

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston