Senior Systems Services Analyst

Job Description:

As a member of a highly motivated team within the Legal Department, you would manage, monitor, and respond to multiple requests for preservation and collection of electronically stored information (ESI), such as emails and other electronic data sources. The qualified candidate must be able to work in a fast-paced, global culture, where learning new skills and quick problem solving is critical to success.

Primary Responsibilities:

• Intake, execute and track multiple requests to preserve and collect electronically stored information (ESI), including, but not limited to: (1) email, (2) instant messages, (3) electronic documents, and (4) call recordings.
• Monitor and maintain accurate metrics and detailed tracking information related to preservation and collection efforts in proprietary workflow system.
• Communicate status among different groups including: (1) eDiscovery team members, (2) litigation support, (3) in-house counsel, (4) corporate security, (5) compliance, and (6) other business users.
• Ensure accuracy of the data preserved or collected, confirming that the search yielded the desired results.
• Deliver data accurately and in a timely fashion.
• Assist in refining and documenting the eDiscovery team's processes to ensure work is conducted in the most defensible and efficient manner.

Experience:

• Technical experience with Microsoft Office 365 eDiscovery products, both Purview Premium and Purview Standard.

• Technical experience with Encase Information Assurance.
• Technical experience with workflows and scripting, PowerShell preferred. Microsoft Graph API is a plus.
• Experience in a large corporate environment preferred.

Skills and Knowledge:

• Knowledge of the Electronic Discovery Reference Model (EDRM) and related tools.
• Ability to work independently and transparently, while also acting as a collaborative team player.
• Ability to prioritize heavy workload with competing deadlines.
• Ability to communicate effectively with team members and customers.
• Keen analytical skills.
• Excellent organizational skills with an emphasis on attention to detail.
• Familiarity with electronic communications (i.e., email, social networks, instant messaging, text messaging, wikis, and blogs).
• Proficiency with Microsoft Office (primarily Outlook, Excel, and OneNote).
• Proficiency with SharePoint, including structure and versioning.
• Understanding of virtual servers.

Certifications:

Category:Information Technology

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.