Senior Systems Specialist Business Development Platforms

We are seeking a technically strong Senior Systems Specialist Business Development Platforms to support and enhance the Firm’s business development and marketing technology.  As a member of the Information Technology (IT) department the Senior Systems Specialist Business Development Platforms will partner with Business Development (BD) IT and external vendors to maintain and improve the Firm’s business development technology stack. This individual will be the primary technical resource across core BD platforms with a strong focus on legal CRM platforms and their connected systems translating business needs into practical solutions improving workflows supporting users and helping shape the Firm’s BD technology roadmap.

• Serves as the administrator and subject matter expert for BD and marketing technology platforms with deep expertise in Interaction; administers and optimizes CRM systems experience management email/automation tools and event platforms;
• Translates BD objectives into technical requirements; drives work using Agile methodologies;
• Partners with vendors IT and cross‑functional teams to evaluate enhancements participate in product roadmaps and conduct release testing;
• Enforces data standards taxonomies validation rules and data governance policies across BD platforms;
• Manages and troubleshoots integrations across the BD technology ecosystem—especially vendor integrations with tools such as: Vuture Introhive and CVent—connecting CRM website analytics HR/finance systems and marketing automation platforms;
• Leads configuration maintenance permissions integrations workflow development and platform optimization across the BD technology stack;
• Develops reporting logic dashboards and analytics (Power BI or comparable tools); provides actionable insights to BD leadership;
• Provides advanced support for platform setup technical troubleshooting and communications workflows;
• Assists in producing training materials onboarding guides and user documentation; coaches BD professionals on effective platform usage;
• Contributes to short- and long-term BD technology roadmaps; and
• Performs additional duties as assigned. 

• Bachelor’s degree in Information Systems Marketing or a related field required; equivalent experience will be considered;
• 5+ years of hands-on experience supporting CRM marketing business development or other enterprise platforms preferably in a law firm or professional services environment;
• Experience administering and supporting CRM platforms; experience with InterAction Intapp DealCloud Salesforce or similar platforms is preferred;
• Experience supporting or working with business development technologies such as Litera Foundation Experience Introhive Vuture or comparable tools is preferred;  
• Proficiency in reporting and analytics tools such as Power BI; advanced Excel skills Basic SQL skills and experience with Power Automate are a plus;
• Experience managing projects including technology implementations rollouts and change management initiatives;
• Familiarity with AI-powered tools or platforms (e.g. generative AI for content AI-assisted CRM or predictive analytics) and a forward-looking perspective on their application in BD and marketing contexts;
• Highly organized and detail‑oriented with demonstrated ability to manage competing priorities and deliver in deadline‑driven environments;
• Service‑oriented mindset with a commitment to continuous improvement and a collaborative approach to cross-functional work; and
• Availability to work additional hours as needed.

This position is located in our New York office and currently has a hybrid work schedule which is subject to change. The estimated salary range for this position is $140000 to $160000. The actual salary offered will be based on a wide range of factors including relevant skills training experience education and where applicable licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es) we offer a generous employee benefits package including but not limited to paid time off medical dental vision care 401(k) and substantial health club discounts.

What We Do

Cravath has been known as one of the premier U.S. law firms for two centuries. Each of our practice areas is highly regarded and our lawyers are recognized around the world for their commitment to the representation of our clients'​ interests. Our primary areas of practice include: corporate litigation tax executive compensation and benefits and trusts and estates.