Senior Systems & Technical Support Engineer (Tier 3)

Company Description

dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage, extraction, analytics, including index construction and maintenance for buy-side and sell-side institutions of the global financial industry.

We are looking for an experienced Senior Systems & Technical Support Engineer (Tier 3) to join the team.

Job Description

We expect Senior Systems & Technical Support Engineer to:

• work on the deployment, installation and configuration of sophisticated Market Data/Trading/Finance and related software
• work on the administration of UNIX/Linux OS – installation, configuration and maintenance
• work on the administration of Network Equipment (Cisco, etc)
• be active on the assistance for developers, participation in DevOps activities
• implement automation activities in order to get rid of any routines
• install, manage, integrate and evolve in-house developed and external well-known monitoring systems (Zabbix, etc)
• work on the design, installation and configuration of managed servers (including physically racking and connecting the equipment to third-party devices) and cloud-based servers, networks provision servers and storage, configuration of firewalls, VPN, monitoring, etc.
• automate cloud and hybrid (on-prem/cloud) platform and systems deployment, including load-based auto-scaling approaches
• be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements
• solve critical problems in network environments (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.)
• diagnose complex issues within network stack including low level packet capture and OS system analysis
• participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues
• guide and mentor Tier II engineers
• share knowledge within team and across other teams
• communicate with clients and partner companies’ engineers on technical subjects

Qualifications

Requirements:

• 3+ years of experience in UNIX/Linux administration and/or Networking
• experience in Amazon compute cloud
• in-depth knowledge of TCP/IP and ISO/OSI stack
• solid experience with networking (routing, switching, IP, TCP, UDP, BGP, EIGRP, VPN, DNS) and Cisco
• knowledge of IP Multicast (RP, PIM, IGMP)
• technical knowledge to ensure safe, effective, and efficient changes to the network and systems infrastructure
• CI/CD and DevOps activities experience
• proficiency in shell script languages: awk, perl, etc
• preferred experience in cluster technologies and high availability systems
• experience in solving complex problems and the ability to handle multiple tasks and projects simultaneously
• strong analysis, investigation and troubleshooting skills
• good written and spoken English language

Additional skills considered an advantage:

• understanding high-performance, high-throughput and low-latency network technologies
• knowledge of Java programming language
• experience with CDN architectures
• experience with WAN technologies
• experience with Trading/Exchange/Risk management software usage and management
• experience in working with GIT, Ansible,nginx, haproxy and similar technologies
• experience with Atlassian software (JIRA, Confluence, etc.)

Additional Information

We offer:

• flexible schedule;
• work-from-home opportunity;
• paid vacation on 22 days
• insurance coverage (for you and your children)
• partial reimbursement for fitness memberships
• meal vouchers provided
• snacks and beverages are ways available
• workspaces with modern equipment