Senior Team Lead, Consulting Services

Job Description

Provides daily operations management of a small team of learning consultants in delivering quality instructor-led training and performance support assets, subject matter expertise, and stakeholder engagement and management for enterprise customer engagements. Has a working knowledge of Oracle Health solutions, multiple business processes, or technology designs within a product/technology family.

Supervises a team of learning consultants to manage the operational performance goals (e.g., change requests implemented). Develops and directs work schedules and monitors workflow to achieve established goals and objectives. Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Applies Oracle methodology, company procedures, and leading practices. May participate in the learning solution design and implementation aspects of engagement(s), ensuring high quality, integrated learning solutions within constraints of time and budget. Working knowledge of product or technical expertise relevant to practice focus is important. Thorough understanding of Oracle Health's products and services.

Will manage a small team of individual contributors, providing coaching, guidance, and feedback to develop skills of team members and taking corrective actions to address poor performers. Performs administrative duties such as approving timesheets and expenses. Coordinates the daily activities of a work group, setting priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision. Conducts annual performance reviews.

Effective written and verbal communication skills. Ability to build rapport with team members and clients. Ability to travel as needed

Responsibilities

• Team management (HR)
• Operational management of one or more learning tracks (resource allocation)
• Schedule development and management
• Monitor operational and production workflows
• Determines and communicates team priorities
• Project management
• Client escalation triage, management, and response
• Change request analysis and tracking
• Data gathering and analysis in support of client inquiries
• Team performance management

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer