Senior Technical Account Manager

Key Responsibilities

• Build and maintain strong, long-lasting relationships with customers, ensuring their satisfaction and retention.
• Manage a team of 2-3 Technical Account Managers.
• Act as the primary point of contact for technical inquiries and support, providing timely and effective solutions.
• Proactively identify opportunities to enhance customer success and product adoption.
• Provide hands-on technical assistance to customers, identify the relevant support team and/or troubleshooting issues related to IoT devices, cloud-based platforms, APIs, and integrations.
• Collaborate with internal technical teams to resolve complex issues and implement customized solutions.
• Translate technical concepts into clear and actionable guidance for non-technical stakeholders.
• Support customers during the deployment and configuration of the company solutions.
• Build & Conduct product training sessions and workshops tailored to customer needs.
• Ensure seamless integration of our solutions with customers' existing systems and workflows.
• Act as the customer advocate within the company, providing feedback to product and engineering teams to drive continuous improvement.
• Partner with sales teams to identify upsell and cross-sell opportunities, contributing to revenue growth.
• Collaborate with marketing teams to align messaging and support customer success stories.
• Work closely

• Stay informed about regional trends, regulations, and customer preferences to provide targeted recommendations.

Performance Metrics & Reporting

• Bring & Advocate market best practices, metrics & reporting
• Monitor customer usage, adoption, and satisfaction metrics, providing regular reports and insights to stakeholders.
• Define and track KPIs for customer success and engagement, taking proactive measures to achieve targets.

Qualifications
Education:

• Bachelor’s degree in engineering, Computer Science, Business, or a related field.

Experience:

• 5+ years of experience in technical account management, customer success, or a related role.
• Proven experience supporting SaaS, IoT, or cloud-based solutions.
• Experience in the automotive or fleet management industry is a plus.
• Experience working in a global company

Technical Skills:

• Strong understanding of IoT systems, APIs, and cloud platforms (AWS, Azure, or GCP).
• Hands-on experience with data integration, analytics platforms, and software troubleshooting.
• Proficiency in CRM tools and ticketing systems

Soft Skills:
 

• Passion for problem solving and analytical capabilities Excellent interpersonal and communication skills, with a customer-first mindset.
• Ability to manage multiple priorities and work in a fast-paced environment
• Data Driven decision maker
• Assertive Service & Delivery Orientation
• Pro active flexible and independent with ability to work in an ambiguous and remote environment

Who we are?
Questar Auto Technologies is a company at the forefront of the automotive industry, introducing innovative AI technology for predictive vehicle health & Driver behavior. We help our clients in the automotive sector, including automakers and fleet operators, to unlock the value of their vehicle data and make informed decision through insights delivered to them through our systems. Our solution combines cutting-edge AI-based analytics software, advanced data analytics, and extensive experience in the automotive industry telematics. By performing deep learning both onboard vehicles and in the cloud, Questar's technology can predict potential issues before they occur, enabling proactive management of maintenance, drivers, and mission, reducing TCO.
Questar system is deployed in 20 countries and some of the largest OEMs & Teir1 are part of the company customers.