Senior Technical Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Account Manager in United States.

This role sits at the intersection of deep technical expertise and strategic customer partnership, supporting enterprise clients as they adopt and scale a leading developer platform. You will act as a trusted advisor across the post-sales lifecycle, ensuring customers realize measurable value from containerization, CI/CD, and cloud-native technologies. Working in a highly technical, global, remote-first environment, you will collaborate closely with engineering, product, and solutions teams to remove friction and accelerate adoption. The role combines hands-on technical guidance with executive-level relationship management, focusing on outcomes rather than transactions. You will help shape customer success strategies while influencing product direction through real-world feedback. This is a high-impact position for someone who thrives in complex environments and enjoys turning technical depth into business value.

• Serve as the primary post-sales technical advisor for a portfolio of enterprise customers, building trusted relationships and understanding their architectures, goals, and success criteria.
• Drive product adoption and operational maturity by aligning platform capabilities with customer workflows and long-term objectives.
• Lead technical and executive business reviews to demonstrate value realization, identify expansion opportunities, and reinforce strategic alignment.
• Partner with internal engineering, product, support, and solutions teams to ensure seamless onboarding, adoption, and issue resolution.
• Identify risks, blockers, and adoption gaps early, and proactively design mitigation strategies with customers and internal stakeholders.
• Develop and share scalable best practices, reference architectures, and reusable enablement materials to improve customer outcomes.
• Maintain accurate documentation of customer health, engagement progress, and success metrics across assigned accounts.

Requirements

• 4+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, DevOps Consultant, or Customer Engineer.
• Strong expertise in modern cloud-native ecosystems including Docker, Kubernetes, CI/CD pipelines, Infrastructure-as-Code, and distributed systems.
• Proven ability to translate complex technical capabilities into measurable business outcomes and customer value.
• Experience working with enterprise stakeholders, including technical teams and executive leadership.
• Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, global, and distributed environment.
• Strong problem-solving mindset with the ability to identify patterns, anticipate risks, and design scalable solutions.
• Bonus: experience with developer-first platforms, PLG environments, or AI/ML infrastructure.

Benefits

• Remote-first global work environment with flexibility in how and where you work
• Equity participation, giving you ownership in company success
• Comprehensive health, dental, and vision insurance (varies by location)
• Generous paid time off policy plus scheduled wellbeing breaks
• 16 weeks of paid parental leave
• Home office setup and monthly technology stipend
• Annual learning and development budget for training, courses, and conferences
• Retirement and additional country-specific benefits depending on location
• Inclusive culture focused on collaboration, innovation, and continuous learning