Senior Technical Analyst - Digital Relationship Manager

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Overview

Great American Insurance Group is seeking a Senior Technical Analyst to join our Digital Relationship Management team within our Property & Casualty Information Technology group. This individual will work a hybrid schedule out of our Cincinnati, OH headquarters.

This is a unique role that will lead the onboarding and support of our API consumers. Responsibilities also include validating and understanding API functionality by partnering with business units, API product teams, and technology stakeholders, and various organizations.

Essential Job Functions and Responsibilities

• Leads the formulation and definition of scope and objectives for API integrations through research and fact-finding combined with an understanding of applicable API Product offering, business solutions, and business requirements:

  • Effectively communicates current API product offerings and aligns what’s available to meet business objectives. 

  • Formulates integration/project plans and schedules and communicates status to stakeholders 

  • Contributes to test plan creation and perform tests to ensure API integrations meets business objectives 

  • Assists in preparing analysis for production support of integrations and perform production support tasks as needed.

  • Develops and maintains knowledge of customer's business and their partners’ systems, and inventory of APIs.

• Contributes toward design standards and performs validation to ensure API capabilities and corresponding documentation are both effective, efficient, and easy to use. 

• Makes recommendations for business process improvements with a thorough understanding of business and technical problems and solutions as they relate to the technology needs. 

• Acts as a liaison between business, their external partners and IT.

• Updates process and service documentation; learns new tools. 

• Assists with managing and tracking aspects of API demand and delivery across multiple teams and multi-phased project and product dependencies. 

• Provides mentoring, training, and feedback to resources on the team.

• Performs other duties as assigned. 

Skills

• Consulting mindset – highly collaborative, highly communicative approach with an eye on influence, rather than control

• Outstanding communication, presentation, and organization skills that demonstrate a high attention to detail. 

• Strong business knowledge and ability builds strong customer relationships. 

• Ability to work in a fast-paced, collaborative team environment. 

• Analytical and problem-solving skills

• Ability to work on high-level strategy and low-level tactical integration along with stakeholders at all levels of the organization

Qualifications

• 5 to 7 years of related experience

• Bachelor’s Degree in Information Technology, Business or a related discipline.

• Experience or basic understanding of APIs and web services and related tools. 

• Experience with structured and hierarchical datasets (i.e. JSON, XML, etc.) 

• Experience with project management and PM tools, a plus. 

• Experience with Salesforce or other Customer Relationship Management tools, a plus. 

Business Unit:

Property & Casualty IT Services

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.