Senior Technical Business Analyst

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.

Note that all new hires at Well are required to adhere to the COVID Vaccination Requirement Policy.

Position Title: Senior Technical Business Analyst

Reporting to: VP Delivery & Operations

Location: Minneapolis, MN or Chapel Hill, NC

Position Summary:  

Upon joining our team, this individual will ensure requirements are well defined and complete in preparation for development work by the engineering team(s); maintain a close relationship with Product Managers, Tech leads & Engineers to intimately understand the scope of work required and the path in which to achieve defined objectives; serve as the primary point of contact for engineering teams to ensure focus on development is protected; and interpret and document business rules and requirements for technical delivery. 

This role will have direct exposure to new technologies as well as intelligent and experienced resources in both IT and the business. This individual will have the opportunity to wear multiple hats, expanding technical, industry, and leadership experience. They will be responsible for managing cross functional resources across changing teams in a compressed timeline, showcasing progress rapidly, and bringing new team resources up to speed quickly. 

Key Responsibilities:

• Build strong working relationships with Product Managers,  Technology teams, and others; negotiating, influencing and collaborating effectively
• Document and expand on basic user stories, understand inferred/implied requirements, raise concerns to both IT and the business, reduce ping-ponging questions between IT and the business by developing a solid understanding of both areas 
• Gather and deliver customer requirements, report operational status, engage team resources
• Organize and facilitate UAT
• Organize, plan and drive the required work effectively and efficiently 
• Interact effectively with internal and external stakeholders at all levels 
• Understand when there are blockers or when a team isn't producing at full potential, help team reach maximum velocity; raise red flags related to resources/technology limitations. 
• Identify and share knowledge, solutions and process improvements; implement such processes rapidly 
• Facilitate meetings (daily stand-ups, value meetings, iteration planning, etc)
• Translate business requirements to engineers 
• QA Engineering work when necessary to push functionality forward
• Develop into a system and platform SME
• Work well under pressure of meeting ongoing and daily deadlines and escalations
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines

Qualifications:

• Bachelor’s degree in a related field or an equivalent combination of education and 8-10 years of Technical Business Analyst experience
• 8-10 years of overall IT experience including software development processes, including experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
• Proven analytical ability and sound decision making skills
• Understanding of business analysis processes, agile methodologies/frameworks, organizational applications, technology integration, security concepts, smart technologies, virtual and cloud concepts, and data continuity
• Experience using agile methodologies to ensure rapid delivery of features in a secure and robust manner
• Experience working with teams utilizing modern infrastructure, cloud, and information security systems and techniques
• Ability to communicate progress to leadership in a summarized manner
• Initiate and produce value with limited direction
• Healthcare experience (preferred)

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.  We seek diversity and encourage individuals from underrepresented groups to apply.