Senior Technical Business Relationship Manager - Customer Applications

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is looking for a Senior Manager, Technical Business Relationship Management - Customer Applications. This is a unique opportunity that will enable Zayo's rapid growth by spearheading digital transformation of business processes and supporting technology.
Responsibilities

• Leads direction-setting for the technology products supporting Zayo's customer service delivery and network operations teams. Collaborates (VP to Individual Contributors) to drive a connected business process and technology automation roadmap.
• Owns the technology product vision, strategy and roadmap and is actively engaged in driving work to realize value and move metrics.
• Develops and implements product strategies consistent with company vision, collecting and analyzing customers' feedback, collaborates with stakeholders to shape requirements, features, and end products.
• Communicates internally and externally to evangelize vision and inspire all stakeholders to get them on the same page.
• Develops product launch plans, messaging, and all elements necessary to maximize release/launch success.
• Manages all aspects of the relationship between the business and technology teams. (unifying concerns as diverse as functionality, reliability, incident response, work scheduling, etc.)

Qualifications

• Proven track record taking ownership of technical products from conceptual idea through launch, sustainment and enhancement.
• Has demonstrated experience with Service Now, Salesforce and Telecommunication Network Applications (Assure1, GE Smallworld / IQ Geo, Metasolv / M6, etc) and is familiar with the platform's capabilities and how to leverage those capabilities to establish and continually improve the operations of a Finance organization and the larger enterprise.
• Has demonstrated experience working in an agile delivery environment defining epics, capabilities, and features.
• Has demonstrated experience operating in a managed services environment and knows how to set performance objectives for a 3rd party provider and coach the provider to provide maximum value. (as opposed to individual contracting)
• Has expert-level communication and collaboration skills. Listens well, writes well. Is the catalyst that when added to a team improves their focus and performance.
• Ability to motivate and inspire people where there is no direct reporting relationship
• Is proactive and pursues continuous improvement and value with a passion

Base pay range: $95,800 - $150,000, commensurate with experience.
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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.