Senior Technical Communication Specialist

Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Connecting the clinical research ecosystem, Advarra delivers solutions through a site-centric approach that unifies and accelerates the drug development lifecycle, making clinical trials safer, smarter, and faster.

Advarra promotes individual and team success by encouraging and supporting team autonomy. We believe work-life balance is important for individuals and fundamental in writing high quality software.

Competitive PTO plan with float holiday and an additional week off between Christmas and New Year's.

Principal Duties & Responsibilities

• Design, edit, and review technical content.
• Learn both the technical and business processes for assigned applications as well as any integrations/overlaps with other applications.
• Write, revise, compile, and publish documentation for product releases.
• Develop in-depth feature documentation and other deliverables through all stages of the writing process.
• Participate in needs analyses:
  • Gather information.
  • Synthesize and organize content.
  • Write or develop content.
  • Validate the material.
• Develop content in a variety of media; use judgment to choose the right tool for the communication challenge. Create illustrations, tables, figures, and graphs to explain complex ideas.
• Coordinate documentation projects across roles to ensure their timely completion.
• Recommend and implement new technologies in product documentation.
• Lead and contribute to process evaluation and improvement.
• Perform other job-related duties as assigned.

Education:

• High School diploma required.
• Bachelor's degree in English, Communication, Journalism, or related experience preferred.
• Certification or formal training in technical communication strongly preferred.

Experience:

• Previous experience in a technical communication role required.
• Previous years of experience in a software development environment required.
• Certification or formal training in technical communication strongly preferred.
• Membership in the Society for Technical Communication or other professional association of technical writers is preferred.

Knowledge, Skills, Abilities:

• Demonstrated accountability in project ownership and solution-oriented work approach.
• Ability to collaborate effectively with other teams to gather, create, and validate technical deliverables.
• Ability to manage priorities and projects across multiple applications.
• Enthusiasm for continuous learning; ability and willingness to develop skills in new communication and technology tools.
• Excellent writing, communication, and research skills.
• Ability to gather, synthesize, and organize large amounts of complex technical information.
• Ability to juggle multiple tasks and projects to meet milestones and deadlines.
• Ability to evaluate audience and express complex ideas clearly and accurately.

Physical and Mental Requirements:

• Sit or stand for extended periods of time at stationary workstation.
• Regularly carry, raise, and lower objects of up to 25 Lbs.
• Learn and comprehend basic instructions.
• Focus and attention to tasks and responsibilities.
• Verbal communication; listening and understanding, responding, and speaking.

#mogul > add this above the EEO Statement for Job Scraping

EEO Statement:

Advarra provides equal employment opportunity to all individuals regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status, citizenship, genetic information or any other status or characteristic covered by federal, state, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

EEO/M/F/Disabled/Vets

Advarra employees must be fully vaccinated for COVID-19 as a condition of employment unless a medical or religious exemption is approved as a reasonable accommodation. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. New hires must be fully vaccinated or have received approval of an exemption as a reasonable accommodation as of their first day of employment.

#LI-HK1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)