Senior Technical Consultant

How you'll make an impact:As a Senior Technical Consultant within our Technical Practice, you will be providing technical guidance and support to our clients for our software, StrataJazz®. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. In this role you will:

• Deliver a best-in-class client experience by providing technical assistance and support following Strata software implementation and optimization projects
• Own client communication from initial point of contact through issue resolution
• Independently troubleshoot issues using technologies including SQL, Grafana, Kibana, and Analysis Server

• Track, document, and ensure proper notation of client problems or issues in Salesforce

• Assess risks and escalate issues to company leadership when related to client satisfaction
• Work closely with the Engineering and DevOps teams to solve escalated issues
• Collaborate closely with team members while fostering a respectful and secure environment in and across teams
• Discuss the current configuration of our product with clients and help advise on recommended updates to their procedures and our software
• Act as a mentor for the team, guiding more junior staff in terms of how to manage clients

• Gather information and supporting evidence for conveying client feedback regarding issues while collaborating with Product or Engineering teams to improve on current design or to identify possible problems with design when appropriate
• Participate in non-client facing backend optimization work

How we work:We have the flexibility to support hybrid work - our campuses are located in Chicago, IL and St. Louis, MO. Regardless of location, you'll have the chance to visit our Chicago headquarters throughout the year!What we're looking for:

• 4+ years of application support experience OR relevant experience working with healthcare products in technical support, engineering, or a consulting environment
• Experience with Financial/Decision Support applications is a plus
• Demonstrated experience writing SQL scripts to perform troubleshooting
• Experience following technical issue resolution and escalation procedures
• Proven experience in managing multiple small projects with multiple priorities
• Proficient knowledge of Microsoft technologies and other third-party technical solutions, OS/DB/SQL, networking, and security
• Experience working within a case management tool, Salesforce experience is a plus

Thinking about applying?Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click "Apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected].Here @ Strata…We are committed to our mission to help heal healthcare. Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our clients, our products, our company, and our community. We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. Our values:We are guided by a set of principles called the StrataWay. These values keep us honest and ensure that we are always representing ourselves and our organization as best we can. They are at the core of who we are and how we support one another.

• Serve: We partner with our clients to provide quality solutions that will make their lives easier. We extend service to our community to drive purposeful change.
• Pro: We show up every day as the best version of ourselves. We treat others as we would want to be treated (and then some). We commit to getting better every day in everything that we do, upholding the highest level of integrity even in the face of challenges.
• Rock: Our work makes a meaningful impact, no matter what role we play on the team. We are open and receptive to new ways of doing things, always innovating, and never becoming complacent.
• Grow: We are life-long learners and embrace change that will help us grow professionally and personally. We embrace a culture of feedback and acknowledge that progress is more important than perfection.

Our Impact:Strata Decision Technology provides an innovative set of software and service solutions to help healthcare providers better analyze, plan, and perform in support of caring for their community and reducing the cost of care. Our client base includes over 2,000 hospitals and over 400 healthcare delivery systems which equates to 50% of US healthcare. Founded in 1996, our mission is to Help Heal Healthcare™. For more information, please go to www.stratadecision.com.Strata is committed to fair and equitable compensation practices. This role is eligible for bonus based on both individual and company performance. Find out more about Strata benefits here.