Senior Technical Consultant

How you'll make an impact:
As a Senior Technical Consultant within our Technical Practice, you will be providing technical guidance and support to our clients for our software, StrataJazz®. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. In this role you will:

• Deliver a best-in-class client experience by providing technical assistance and support following Strata software implementation and optimization projects
• Own client communication from initial point of contact through issue resolution
• Independently troubleshoot issues using technologies including SQL, Grafana, Kibana, and Analysis Server
• Track, document, and ensure proper notation of client problems or issues in Salesforce
• Assess risks and escalate issues to company leadership when related to client satisfaction
• Work closely with the Engineering and DevOps teams to solve escalated issues
• Collaborate closely with team members while fostering a respectful and secure environment in and across teams
• Discuss the current configuration of our product with clients and help advise on recommended updates to their procedures and our software
• Act as a mentor for the team, guiding more junior staff in terms of how to manage clients
• Gather information and supporting evidence for conveying client feedback regarding issues while collaborating with Product or Engineering teams to improve on current design or to identify possible problems with design when appropriate
• Participate in non-client facing backend optimization work

What we're looking for:

• 4+ years of application support experience OR relevant experience working with healthcare products in technical support, engineering, or a consulting environment
• Experience with Financial/Decision Support applications is a plus
• Demonstrated experience writing SQL scripts to perform troubleshooting
• Experience following technical issue resolution and escalation procedures
• Proven experience in managing multiple small projects with multiple priorities
• Proficient knowledge of Microsoft technologies and other third-party technical solutions, OS/DB/SQL, networking, and security
• Experience working within a case management tool, Salesforce experience is a plus

How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses located in both cities. We offer flexibility and afford our people the ability to work both from home and on campus.
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click "Apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected].
Here @ Strata…
We are committed to our mission to help heal healthcare. Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
The StrataWay - Our Core Values:
While we celebrate what makes each member of our team unique, our four core values are what connect us. The StrataWay sets clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our clients.

• Serve: Act in the best interest of our team and our clients.
• Pro: Be respectful, accountable, prepared, positive, and humble.
• Rock: Step up and do what needs to be done.
• Grow: Keep getting better.

Our Impact:
Strata Decision Technology provides an innovative set of software and service solutions to help healthcare providers better analyze, plan, and perform in support of caring for their community and reducing the cost of care. Our customer base includes 50% of US Healthcare which equates to over 2,000 hospitals and over 400 healthcare delivery systems. Founded in 1996, our mission is to Help Heal Healthcare™. For more information, please visit www.stratadecision.com.
Strata is committed to fair and equitable compensation practices. This role is eligible for an annual bonus based on both individual and company performance. Find out more about Strata benefits here.