Senior Technical Consultant

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

Job Description

The Senior Technical Consultant at SmartRecruiters is a seasoned professional with a strong technical background and with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise, project management, and customer relationship management.

As a Senior Technical Consultant at SmartRecruiters, you will play a pivotal role in ensuring our customers' success by integrating our platform and their technical ecosystem. You will join our Hiring Success Team, which is responsible for creating a boundless hiring experience for our customers. 

Key Responsibilities:

• Serve as the main point of contact for both internal and external stakeholders about integrations and automations between SmartRecruiters and the customer's technical environment.
• Lead the technical stream of the onboarding process for new customers, setting expectations and framing their introduction to the SmartRecruiters community.
• Take on multiple customer onboarding processes, acting as the primary liaison for custom integrations and automations.
• Act as a customer advocate, wearing the hats of a Business Consultant, Project Manager, and Developer to drive the best technical and functional decisions.
• Participate in solution design, leveraging our HCM Connectors, custom automations, and Workato as the automation platform, to maximise the business value of the solution.
• Collaborate with the customer's IT team to design and document integration and automation configurations within the customer's technical ecosystem.
• Plan and coordinate the delivery of integrations and automations, aligning with the overall solution delivery plan.
• Build integrations and automations using our embedded no-code automation platforms Workato, or provide guidance to the customer's technical team.
• Lead and mentor Technical Consultants in your region, ensuring optimal resource allocation.

Additional Responsibilities

• Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
• Satisfy business requirements leveraging technology and resolve a wide range of issues in creative ways.
• Provide guidance to subordinates within the latitude of established company policies.
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Follow set processes/protocols.
• Work on assignments of medium to complex level.
• Structure project plans and manage cost-effective execution of tasks.
• Exercise judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
• Use discretion to help design and implement solutions to somewhat complex problems.
• Meet goals with some direction and supervision.
• Receive little instruction on day-to-day work, general instructions on new assignments.
• Begin to develop networking skills and build relationships inside and outside the organisation.
• Enhance relationships and networks with senior internal/external partners and customers who are not familiar with the subject matter, often requiring persuasion.
• Adapt style to different audiences and often advise others on difficult matters.
• Contribute beyond assigned tasks.
• Take responsibility for the team's morale and spirit.
• Give and receive feedback frequently and effectively.
• Advocate for innovation in tools, practices, technology, and product.

Qualifications

• In-depth knowledge of SmartRecruiters and its automation platform Workato, staying updated on product updates and changes.
• Strong understanding of SmartRecruiters' integration capabilities, including APIs, out-of-the-box HCM Connectors and the embedded automation tools
• Technical proficiency in HTTP, APIs, WebServices, and some familiarity with HRIS Systems (e.g., Workday, SAP EC, ADP, UKG, Peoplesoft).
• Expertise in authentication and authorization protocols and platforms (OAuth2, SAML, AD, OKTA).
• Solid understanding of coding principles, despite the no-code automation tools.
• Experience with commercial ETL and middleware tools, e.g. Jitterbit, MuleSoft, Boomi.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Proven ability to design technical solutions that meet business requirements.
• Strong problem-solving skills and analytical thinking.
• Collaborative mindset for effective teamwork and cross-functional collaboration.
• Exceptional time management and adaptability.
• Conflict resolution skills and the ability to manage challenging customer interactions.
• Proficiency in documentation, including record-keeping and maintaining internal playbooks.

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Your information will be kept confidential according to EEO guidelines.