Senior Technical Consultant - Exchange

AHEAD is searching for an Exchange Engineer to be a part of our DCS East One Microsoft team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. This position will report to and receive direction from the DCS and East One leadership

Roles and Responsibilities

• Utilizes a variety of technology tools and procedures to successfully complete customer projects with a high degree of accuracy.
• Perform customer Exchange migrations from On-Premise Exchange to M365 along with Tenant to Tenant Migrations. 
• Create as built documentation for the customers environment. 
• Communicate, internally and externally, the status of the projects and expected completion dates.
• Meet project timelines for completion and customer satisfaction. 
• Be able to configure and troubleshoot Hybrid Exchange and Active Directory to Entra sync. 
• Work with Project Managers to help guide the customer’s project to a successful outcome. 
• Ensure that clients’ infrastructure is healthy, stable, documented, and configured with accepted Microsoft best practices. 
• Manage customer expectations regarding the project outcome and alert the Project Manager and Technical Lead if there is a potential impact to the project.
• Manage and exceed Customer expectations. 
• Complete yearly training plan objectives and relevant certifications. 
• Clear understanding on Exchange operations and mail flow.
• Ability to quickly troubleshoot issues and formulate a resolution.
• Ability to work within a team setting and contribute to overall team success.

Qualifications

• A Bachelor’s degree or equivalent in Information Systems experience. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 
• Minimum of 10 years of related experience 
• Intermediate certifications in Microsoft 365 or Exchange preferred.
• Subject matter expertise in Exchange, with strong knowledge of Microsoft 365 
• Strong understanding of cloud and on-prem technologies. 
• Proven experience with systems planning, security principles, and general technical best practices. 
• Excellent understanding of the organization’s goals and objectives. 
• Ability to conduct research into systems issues and products as required. 
• Highly self-motivated and directed, with keen attention to detail. 
• Proven analytical and creative problem-solving abilities. 
• Able to prioritize and execute tasks in a high-pressure environment. 
• Strong customer service orientation. 
• Ability to work in a team-oriented, collaborative environment.