Senior Technical Manager, Cloud Infrastructure & Operations

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers-with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

MatrixCare is looking for a leader responsible for growing and developing an incredible team of talented and motivated engineers. This position reports to our Senior Director of Hosting and will work closely with engineering leadership to continue to develop our Infrastructure team as a coordinated function within the Platform Engineering R&D group. Infrastructure team members are Software, Systems, and Cloud Engineers who specialize in large-scale distributed systems, low-level systems, and associated automation, tooling, and processes. This function supports and focuses on broad and fundamental technologies which MatrixCare relies upon.

Location: Only Candidates based in either USA / Canada( Remote work option available)

Let's talk about the team

The Cloud Infrastructure & Operations team is primarily responsible for supporting, scaling, securing, and optimizing our production and development infrastructure, and is responsible for the implementation, design, and architecture of our infrastructure platform. In addition to this, the team drives operational excellence within MatrixCare's R&D group by enabling partner teams to up-level the health of their services in production, achieve desired reliability outcomes, and empowering them to self-serve in key areas of building, operating, and maintaining production services delivering a world-class customer experience.

Let's talk about your role

We're looking for a technical and industry-experienced engineering manager to join us, leading and growing a team of talented engineers. The candidate must have extensive experience building and operating production and development systems. At MatrixCare we focus on capability and passion, you will be a natural problem solver with pride and personal interest in what you do.

Principal Responsibilities

• Follow and support corporate security policies, standards, and procedures as they apply to this role. Maintain customer and corporate privacy standards as outlined by HIPAA
• Mentor, grow, and empower your team by giving them the skills, confidence, and motivation to make decisions independently that lead to their personal and professional success, and enable them to become technical leaders
• Take an active role in driving and evolving the roadmap for the Platform Engineering Org, particularly in infrastructure automation and operations
• Ensure teams and employees are adhering to Information Security, Regulatory Compliance, Incident Management, Problem Management and Change Management processes/practices
• Participate in deep technical design discussions within your team, and across partner teams, and ensure that we're building the right systems and keeping the quality high.
• You can provide a strong technical and architectural vision for platforms, systems, and infrastructure
• Provide input into infrastructure lifecycle, improvement, and standardization strategies
• Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
• Develop internal SOPs, processes, documentation, and training to ensure that team members have the needed skills and tools to support the production environments and deliver on project commitments
• Drive vendors to achieve MatrixCares's expectations in regard to performance, reliability and other areas as appropriate
• Work to automate management tasks, streamline processes, and improve reliability, uptime, efficiency, consistency, and security throughout the infrastructure
• In cooperation with the Information Security Teams, lead hardware/software audits of MatrixCare's product environments for compliance with established standards, policies, procedures, and configuration guidelines
• Perform other duties as deemed appropriate by the management team

Let's talk about you

• Degree/Diploma in Computer Science or related discipline or equivalent experience
• 5+ year's management and people leadership experience in the Service Delivery or IT/Cloud Operations areas
• Experience leading a high-performance team of technical resources to achieve consistent and measurable results
• Enthusiastic, high-energy individual, self-motivated, people-oriented, and self-directed
• Cloud Services/IaaS engineering experience
• Strong team management experience
• Managed Services experience
• Strong project management skills
• Strong organizational/business planning skills
• Strong relationship building skills
• Strong interpersonal and verbal and written communication skills
• Proven ability to effectively work with cross-functional teams
• Vendor management experience
• Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects
• Flexibility in scheduling with a willingness to work extra non-standard hours as required
• Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in a fast-paced environment
• Experience with Sensitive Data Environments (PCI, HIPAA, etc.)
• Must have a desire to help this company grow exponentially and jump in wherever necessary
• Ability to exhibit desirable and appropriate behavior including integrity, ability to get along with others, team playing industriousness, supportive communication, sense of urgency and confidentiality and independent judgement to provide for a cohesive working environment dedicated to achieving the organization's goals.

Work Environment

• Professional Office Environment or Remote Office setting
• Extended periods of sitting required
• Hours of work normally 40+ per week
• Ability to work non-standard hours including weekends and holidays, as required

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Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!