Senior Technical Product Manager

Role Purpose

The purpose of the role is to create exceptional and detailedarchitectural application design and provide thought leadership andenable delivery teams to provide exceptional client engagement andsatisfaction.

Do

Develop architectural application for the new deals/ majorchange requests in existing deals

Creates an enterprise-wide architecture that ensures systems arescalable, reliable, and manageable.

Manages application assets and directs the development effortswithin an enterprise to improve solution delivery and agility

Guides how to construct and assemble application components andservices to support solution architecture and application development

Maintains the frameworks and artefacts used in theimplementation of an application, with reference to the systematicarchitecture of the overall application portfolio

Responsible for application architecture paradigms such asservice-oriented architecture (SOA) and, more specifically,microservices, ensuring business achieve agility and scalability for afaster time to market

Provide solution of RFP's received from clients and ensureoverall design assurance

Develop a direction to manage the portfolio of to-be-solutionsincluding systems, shared infrastructure services, applications in orderto better match business outcome objectives

Analyse technology environment, enterprise specifics, clientrequirements to set a collaboration design framework/ architecture

• Depending on the client's need with particular standards andtechnology stacks create complete RFPs

Provide technical leadership to the design, development andimplementation of custom solutions through thoughtful use of moderntechnology

Define and understand current state solutions and identifyimprovements, options & tradeoffs to define target state solutions

Clearly articulate and sell architectural targets, recommendationsand reusable patterns and accordingly propose investment roadmaps

• Evaluate and recommend solutions to integrate with overalltechnology ecosystem
• Tracks industry and application trends and relates these to planningcurrent and future IT needs

Provides technical and strategic inputs during the projectplanning phase in the form of technical architectural designs andrecommendations

Account mining to find opportunities in the existing clients

Collaborates with all relevant parties in order to review theobjectives and constraints of solutions and determine conformance withthe Enterprise Architecture.

Identifies implementation risks and potential impacts.

Create new revenue streams within applications as APIs that canbe leveraged by clients

Bring knowledge of automation in application by embracing Agileand dev-ops principles to reduce manual part

Understanding application requirements and design astandardize application

Creating Intellectual Property in forms of services, patterns,models and organizational approaches

Designing patterns, best practices and reusable applicationsthat can be used for future references

Ensure system capabilities are consumed by system components andset criteria for evaluating technical and business value in terms ofTolerate, Invest, Migrate and Eliminate

Provide platform to create standardize tools, uniform design andtechniques are maintained to reduce costs of maintenance

Coordinating input on risks, costs and opportunities forconcepts

Developing customised applications for the customers alignedwith their needs

Perform design and code reviews thoroughly on regular basis,keeping in mind the security measures

Understanding design and production procedures and standards tocreate prototypes and finished products

Work closely with systems analysts, software developers, datamanagers and other team members to ensure successful production ofapplication software

Offer viable solutions for various systems and architectures todifferent types of businesses

Seamless integration of new and existing systems to eliminatepotential problems and maintain data structure and bring value in termsof development

Transforming all applications into digital form and implementand evolve around mesh app and service architecture that support newtechnologies like IOT, blockchain, machine learning, automation, BOTSetc

Cloud Transformation: (Migration)

Understanding non-functional requirements

Producing artefacts such as deployment architecture, interfacecatalogue

• Identify internal and external dependency, vendor and internal ITmanagement

Support build and testing team

Cloud Transformation: (Modernization)

Understanding and Defining target architecture in Integration space

Assessing project pipeline / demand and align to target architecture

• Technical support of delivery team in terms and POC and technicalguidance

Keep Up-to-date with the latest technologies in the market

Enable Delivery Teams by providing optimal deliverysolutions/ frameworks

Build and maintain relationships with executives, technicalleaders, product owners, peer architects and other stakeholders tobecome a trusted advisor

Collaborate with enterprise architect for translating businessstrategy to execution

Develops and establishes relevant technical, business processand overall support metrics (KPI/SLA) to drive results

Bring value in terms of quality in development activities byleveraging cloud based and scalable infrastructure

Manages multiple projects and accurately reports the status ofall major assignments while adhering to all project management standards

Identify technical, process, structural risks and prepare a riskmitigation plan for all the projects

Ensure quality assurance of all the architecture or designdecisions and provides technical mitigation support to the deliveryteams

Recommend tools for reuse, automation for improved productivityand reduced cycle times

Continuously review session with customers for sustainabledevelopment practices

Leads the development and maintenance of enterprise frameworkand related artefacts

Develops trust and builds effective working relationshipsthrough respectful, collaborative engagement across individual productteams

Ensures architecture principles and standards are consistentlyapplied to all the projects

Ensure optimal Client Engagement

Support pre-sales team while presenting the entire solution designand its principles to the client

Negotiate, manage and coordinate with the client teams to ensure allrequirements are met and create an impact of solution proposed

• Demonstrate thought leadership with strong technical capability infront of the client to win the confidence and act as a trusted advisor

Competency Building and Branding

Ensure completion of necessary trainings and certifications

Develop Proof of Concepts (POCs), case studies, demos etc. fornew growth areas based on market and customer research

Develop and present a point of view of Wipro on applicationdesign and architect by writing white papers, blogs etc.

Attain market referencability and recognition through highestanalyst rankings, client testimonials and partner credits

Be the voice of Wipro's Thought Leadership by speaking inforums (internal and external)

Mentor developers, designers and Junior architects in theproject for their further career development and enhancement

Contribute to the architecture practice by conducting selectioninterviews etc

Team Management

Resourcing

Anticipating new talent requirements as per the market/ industrytrends or client requirements

Hire adequate and right resources for the team

Talent Management

Ensure adequate onboarding and training for the team members toenhance capability & effectiveness

Build an internal talent pool and ensure their career progressionwithin the organization

• Manage team attrition

Drive diversity in leadership positions

Performance Management

Set goals for the team, conduct timely performance reviews andprovide constructive feedback to own direct reports

Ensure that the Performance Nxt is followed for the entire team

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to buildengagement within the team

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Delivery teams

Review of architectural process deployment in engagements,escalation management, issue resolution, delivery assurance andexcellence

Pre-sales team

For solutioning and architectural design purpose

Quality Assurance

Periodic review of architecture

Practice teams

To understand the different solution portfolios

Holmes engineering and roll out

For automation purpose

Talent Transformation Team, Competency Group

Plan and support delivery of Technical Trainings, knowledgesharing

HRBP

For hiring and managing resources

External

Vendors/ Partners

For strategic alignment and partnerships, training

Industry forums

Best practices, market intelligence, knowledge sharing

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broadeconomic, demographic, technological and global trends within ownecosystem - Master
  • Market Intelligence - Deep specialized understanding of theecosystem practice, overall market & competition and nuances ofdelivery in that domain - Master
  • Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Expert
  • Leveraging Technology - In-depth knowledge of and mastery overecosystem technology that commands expert authority respect -Master
  • Asset reusability - ability to re-use the assets to ensurescalability and optimization - Expert
  • Technical knowledge - architecture design principles,framework and documentation - Master

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

Expert

Applies the competency in all situations and is serves as a guide toothers as well.

Master

Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

• Behavioral Competencies
  • Strategic perspective
  • Stakeholder Management
  • Technology Acumen
  • Innovation
  • Managing Complexity
  • Client centricity
  • Execution excellence
  • Self-Learning
  • Domain Experience
  • Change agility
  • Passion for results
  • Nurturing people
  • Executive presence

Deliver

No.

Performance Parameter

Measure

1.

Support sales team to create wins

% of proposals with Quality Index >7, timely support of theproposals, identifying opportunities/ leads to sell services within/outside account (lead generation), no. of proposals led

2.

Delivery support

CSAT, delivery as per cost, quality and timelines, Identify anddevelop resuable components, utilization %, Recommend tools for reuse,automation for improved productivity and reduced cycle times, # ofreusable components

3.

Capability development

% trainings and certifications completed, increase in ACEcertifications, thought leadership content developed (white papers,Wipro PoVs)

4.

Practice Building

Identifying opportunities for architects in the account and outsidethrough known contacts, Contribute towards domain and technologyaccelerator kits, Mentoring junior architects

5.

Team Management

Team attrition %, Employee satisfaction score

HC - Payor