Senior Technical Product Manager - ServiceNow

Job Title: Technical Product Manager - ServiceNow SaaS
Duration: 6 months
Location: Beaverton, Oregon
(Open to Remote; strong preference for local candidate who can come into the office as needed )

Key skills: 1) Technical Product Management 2) ServiceNow SaaS Product Expertise 3) Business Case Development

Job description:

• Responsible for activities for a specific product or group of products from product definition and planning through production, release, and end of life.
• Serves as the central resource for design, development, testing, implementation, and transition management as the product(s) move to production.
• Involvement lasts throughout all stages of a product's lifecycle including modifications, upgrades and maintenance of the product or product line.

Provide solutions using the ServiceNow SaaS technology for various product areas:

• Audit, Risk, Policy & Compliance Service Delivery
• Corporate Governance Service Delivery
• Enterprise Onboarding & Transitions
• Enterprise Service Asset & Configuration Management
• Enterprise Service Delivery
• Enterprise Services Core Platform
• Enterprise Services Experience
• Enterprise Services Integrations & Automation
• Enterprise Services Interactions
• Enterprise Services Performance Management
• HR Service Delivery
• IT Business Management
• IT Service Delivery
• Procurement & Finance Service Delivery

Job Duties:

• Requires in-depth knowledge and experience
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Solves complex problems; takes a new perspective using existing solutions
• Works independently, receives minimal guidance
• Acts as a resource for colleagues with less experience; may direct the work of other staff members

Business Expertise

• Applies best practices and knowledge of internal/external business challenges to improve products, processes, or services
• Has developed conceptual and practical expertise in own discipline

Delivering Solutions

• Anticipates customer needs; assesses requirements and identifies new solutions
• Interprets customer needs, assesses requirements, and identifies solutions to non-standard requests

Impact

• Explains difficult issues and works to build consensus
• Makes decisions within guidelines and policies
• Impacts a range of standard and non-standard customer, operational, process, project or service activities

Resource Management

• Is accountable for small projects or programs with manageable risks and resource requirements
• Monitors and controls costs of own work and may manage costs for small projects or programs

Brand Protection/Promo

• Performs work in support of brand plans; demonstrates link between daily work and company mission; participates in initiatives, programs, or products with moderate visibility
• Ensures actions protect company image and limits risks
• Decisions and actions impacting company image require management oversight and are constrained by policies

Within client's Enterprise Service Management (ESM) , we expect the following specific responsibilities:
STAKEHOLDER MANAGEMENT

• Understand your stakeholder's business and priorities while fostering collaborative engagement, sharing relevant information, and ensuring that their feedback is welcome and acted upon
• Advocate for our products and their value to our stakeholders
• Map business needs to our products to identify opportunities and gaps
• Drive and monitor stakeholder adoption and satisfaction
• Conduct quarterly business reviews with stakeholders
• Understand ServiceNow product roadmaps in order to provide information to stakeholders and inform their requirements
• Create and maintain a stakeholder roadmap for the next 1-4 quarters
• Manage the story backlog and agile development process for your stakeholder requirements
• Work to ensure that the necessary documentation and training are provided to stakeholders
• Address stakeholder issues, including removing roadblocks and triaging defects

PRODUCT OWNER

• Drive product alignment to industry best practices as well as overall simplification and automation
• Ensure that the product meets business needs and provides effective and efficient operations
• Ensure that we have a complete, cohesive, scalable and supportable solution
• Define and establish appropriate policies, standards & guidelines
• Create and maintain a product roadmap for the next 1-4 quarters
• Create and maintain training materials and delivery methods
• Create a maintain a prioritized backlog of ESM-driven stories to support the product
• Identify and pursue opportunities for continuous improvement with a focus on maturing the solutioning, improving efficiency and effectiveness as well as automation
• Act as the knowledge article owner for all documentation to support the product
• Review and provide feedback on proposed enhancements and solutions
• Review and provide feedback on defect solutions

Please visit https://mavensoft.catsone.com/careers/?portal= for additional job openings.