Senior Technical Program Manager

We specialize in modern ITOM & DevOps ServiceNow delivery and implementations & integrations for Datadog. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability availability and deployment velocity across organizations of all sizes.

We’re looking for a Senior Technical Program Manager to lead projects and work streams that interface with complex client-facing ServiceNow programs from strategy through delivery. This role sits at the intersection of customers engineers architects and leadership ensuring programs stay aligned risks are managed and value is delivered predictably.

You’ll own program level reporting and interface responsibilities across multiple worksteams guide clients through ambiguity and keep delivery teams focused and unblocked — all while maintaining strong technical credibility in the ServiceNow ecosystem.

This role will be based in our Boston office with an expectation of coming into the office Tuesday-Thursday each week.

• Own end-to-end delivery of large multi-stream ServiceNow programs (e.g. platform implementations transformations expansions or managed initiatives)

• Perform day-to-day project management of key workstreams while interfacing with other project managers and the overarching program governance

• Serve as the primary program-level point of contact for client stakeholders including senior leadership and steering committee members

• Translate business objectives into executable delivery plans milestones and success metrics

• Coordinate across architects developers consultants and client teams to manage scope dependencies and timelines
  Proactively identify risks constraints and trade-offs; drive mitigation and decision-making early

• Lead executive-level status reviews roadmap discussions and delivery readouts

• Ensure alignment between technical design decisions and client business outcomes

• Drive delivery rigor while remaining adaptable to client needs and changing priorities

• Mentor project managers and delivery team members on program management best practices

• Continuously improve delivery processes tooling and client experience
  

• 10+ years of experience in project management and 5+ years of experience in program management with significant client-facing experience

• 4+ years working with ServiceNow in delivery technical or program leadership roles

• Strong understanding of ServiceNow architecture modules and implementation lifecycles

• Proven experience managing complex multi-workstream programs with distributed teams

• Excellent stakeholder management skills including experience presenting to executives

• Ability to influence without authority and drive alignment across teams and clients

• Strong written communication skills — clear concise and client-ready

• Comfort operating in fast-paced ambiguous environments

• Base Salary: $110000-$170000 annually depending on experience

• 100% Employee Healthcare Coverage (Medical Dental & Vision)

• Retirement Plan (5% 401k Match IRA)

• Unlimited Paid Time Off (4-week minimum) (Vacation Sick & Public Holidays)

• Family Leave (Maternity Paternity)

• Equity

• Hybrid Work Opportunities

• Fitness & Commuter Subsidies available

• SL & LT Disability

RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race color religion sex national origin age disability veteran status or any other protected characteristic.

What We Do

We help customers of all sizes transform into true DevOps organizations. We've taken several customers from deploying applications once a month to hundreds of times a day. We're a team of experienced ServiceNow Wizards and passionate SRE's contributing to the open-source community who have built multiple enterprise-scale CI/CD pipelines and integrations to help your organization build velocity in your release cycle. We specialize in helping organizations go through a full transformation of their Development and engineering teams allowing them to integrate their operations with their development teams. We have taken customers on journeys ranging from Tool integrations to Culture and Organizational changes.

Why Work With Us

We believe in customer-centric relationships built on transparency flexibility and innovative problem-solving. We like to work on cool tech and solve interesting problems. We’re fast paced but not at the expense of quality work. And we’re competitive – but only at our weekly poker game nights.

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