Senior Technical Program Manager

*Axon requires employees be vaccinated against COVID-19 as a condition of employment, unless a medical or religious accommodation is approved. As such, newly hired employees will be required to provide proof of their COVID-19 vaccination.

As a Sr. Technical Program Manager II on the Real-Time Operations team, you will make a direct impact towards our missions of protecting life, capturing truth and never missing a critical moment. As a Technical Program Manager, you will leverage your leadership skills and expertise to partner with engineering and product management teams to drive projects from inception, through design, development, and deployment. You’ll collaborate with product management and engineering teams to translate initial proposals into executable plans, ensuring that requirements are clear. Once plans are developed, you ensure plans stay on track by leveraging mechanisms that manage scope, risks and ensure healthy execution heartbeat to ensure initiatives to develop new products and features are completed on-time, on-budget, delight our customers and make a measurable social impact.
The Real Time Operations (RTO) team builds, deploys and maintains products for emergency responders. Because every second counts for our customers, any production outage, functional regression or performance degradation that lasts for even a few minutes can make a big impact.
The ideal candidate is an experienced Technical Program Manager who has a proven track record of executing and coordinating complex software deliverables across multiple teams and job roles. Sitting at the middle of product, design, and engineering, you should love to build relationships across a wide variety of personalities, while driving the execution of the product. You leverage your technical expertise and detail-oriented mindset to help the team identify, prioritize, and troubleshoot blockers and manage cross team dependencies.

Location: Remote anywhere in the US (although we also have beautiful offices in Seattle, WA and Scottsdale, AZ).
Reports to: Director of Technical Program Management
Direct Reports: None

• Coordinate across product management, engineering, and design teams to build excellent, data-driven project plans and schedules
• Coach the team on agile and other industry best practices to drive completion all major software deliverables
• Identify and manage dependencies to help prioritize and parallelize work, while reporting this information up and out to the broader organization.
• Tracking all major risks/issues/roadmaps and ensure clear communication of issues
• Build trust with senior leaders by aligning your priorities with theirs, providing timely, accurate, and succinct status updates, and helping other teams when needed
• Leading by example with thoroughness, detail, and care for our customers.
• Work directly with multiple teams of engineers to understand, manage, and propose both technical tradeoffs and execution priorities, and accountability for managing tight execution timelines.
• You’ll help teams capture and improve detailed process and software architectural documentation as needed.
• Communicate regularly and effectively with our teams in the US, Vietnam and the UK.

Expectations in First 6 Months:

• Identify engineering process gaps/inefficiencies
• Identify team’s reporting format, measures, and cadence. Standardize and optimize for RTO leadership, partners, stakeholders, and team members.
• Develop solutions, plans, alignment, schedules, and implementation of improvements
• Implement/maintain on-going processes, artifacts, reports, status, ceremonies
• Define success metrics and measure

• Bachelor’s degree in Computer Science, Software/Electrical Engineering, Data Science, or other related field
• 7+ years professional experience in leading and managing system/software delivery, with at least 2 specifically in a technical program management role.
• Preference towards enterprise SaaS or other mission critical software product
• High degree of competency and proven success with project management including: Agile Software Development Lifecycle methodology, identifying and managing risks, tracking dependencies and milestones, and communicating overall project status.
• Experience collaborating and working closely with remote and offshore team members.
• You are able to learn quickly and cannot only deal with ambiguity, but can effectively partner with others to reduce ambiguity
• You resonate with Axon's Values and our mission that technology can be applied to tackle public safety's biggest challenges.
• Strong interpersonal skills including mentoring, coaching, collaborating, influencing and team building
• Strong written and verbal English communication skills

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 130,000 in the lowest geographic market and USD 230,000 in the highest geographic market. The on target earnings range for this role is between USD 220,000 in the lowest geographic market and USD 370,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).

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