Senior Technical Program Manager

SUMMARY: 

You will be working within a managed services team within a large multinational client and be responsible for all technical infrastructure delivery into assigned office build out projects, expansions and refreshes.   You will have significant experience in similar roles and a track record of effective project management execution as well as program management in a multinational environment. 

PRIMARY DUTIES:

• Provide outstanding customer service through program and project delivery.
• Project Manage the details of design, planning, sourcing and delivery of services and hardware for multiple office build and expansion projects.
• Hands-on project management for the design and build-out of structured cabling, cooling, power, network equipment, internet circuits, video conferencing and other IT infrastructure as required.
• Participate in RFP development and bid management for local structured cabling, Audio Visual and Design Consultants.
• Establish and track budgets for hardware procurement and outsourced services.
• Document and refine technical standards, align on standard processes with internal stakeholders, and work to continuously evolve and improve the build out process.
• Ensure successful operational handoff to respective technology and support teams.
• Update relevant tools and leadership teams with status, risks and blockers as required.
• Travel where necessary to support multiple client site builds and refresh projects.

COMPENTENCY:

• Demonstrated experience in structured cabling, MDF and IDF Design
• Understanding of Network Topologies, Patch Matrices. Wifi Heatmaps and demonstrated experience in delivering networks in corporate office build projects.
• Understanding of Audio-Visual technologies. Video conferencing room builds as well as all hands specialty spaces.
• Experience in representing IT in OAC meetings as well as understanding of Design and Build stages of construction.
• Ability to partner with Workplace and Real Estate teams and collaborate on successful Office build projects and programs.
• Experience with reporting tools such as Jira, MS Project. Confluence. Smartsheet

 REQUIRED EDUCATION:

Bachelor of Science or equivalent desired.

EXPERIENCE:

• 10+ years of experience in project and program management working on IT infrastructure related projects.  
• Recent experience with complex construction / office buildout projects in a fast-paced environment.

 LANGUAGE SKILLS:

English written and verbal.

QUALIFICATIONS:

Relevant industry certifications preferred.

PHYSICAL DEMANDS: 

If required, ability to rack stack and patch routers or switches in an MDF / IDF environment.

WORK ENVIRONMENT: 

On site at customer office location

EXPECTED HOURS OF WORK: 9am- 5pm

Salary is open for right candidate 

TRAVEL: Occasional domestic or international travel may be required.

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.