Senior Technical Program Manager

THE CHALLENGE

Eventbrite is maturing its program management practice to help deliver its strategic vision for its customers. As the leader in the mid market event management and ticketing industry we want to pivot to a new post pandemic world. The Program Management Office is part of the engineering organization and focuses on enabling delivery of market defining features while helping the development teams retool and refresh its technology stack. TPMs in the team are part of the challenge to influence the engineering organization on adopting new delivery practices.

THE TEAM

The TPM team at Eventbrite is responsible for the delivery of key engineering features that drive customer success. This team is responsible for identifying and removing blockers and bottlenecks that impact the software development teams across geographies. They facilitate prioritization workshops to ensure alignment between product engineering marketing R&D and other teams. TPM’s also help bring visibility into the software development production pipeline by publishing metrics and trends. TPM’s eliminate friction within and in between teams by continuous process improvement and influencing behaviors that breed success.

THE ROLE

Senior TPM this individual will assist other TPMs in the team with the execution of existing programs will contribute to planning and facilitation of technical requirements backlog refinement retrospectives and other team level meetings and ceremonies. Also this TPM individual will need to collaborate closely with Engineering Strategy and Operations to assist with other operational tasks such as financial reporting. This individual will occasionally get to manage new projects planning project deliverables including sequencing deliverables to minimize blockage from dependencies and facilitate team level workshops to flesh out achievable goals. They will partner with engineering managers directors and engineers to understand the technology as well as the deliverables at the tactical level. This TPM will put together the metrics required to keep track of all deliverables they are assigned. This individual contributor should have some experience in Agile methodologies and development tools and technologies. The TPM will need to be ready to deep dive into team activities in order to resolve issues with process or behaviors. They will take ownership of their team deliverables eliminate blockers identify risks and mitigations while empowering teams to do their best work.

THE TECH STACK

We are moving from a centralized monolithic architecture to a decentralized micro services architecture. This means changes to a lot of technologies that are currently in use across engineering. This also means changes to our CICD pipeline and the way we manage our source code. In addition to the move to microservices we are also moving to AWS managed solutions as opposed to solutions that are self managed. So switching from MySQL to Aurora and self managed Postgres to DynamoDb. This Sr. TPM will help roll these changes out across all teams and help drive Agile maturity in the infrastructure team.

THE SKILLSET

• 3-5 years of project/program management experience

• Experience working with teams across different geographies

• Strong analytical and quantitative data-analysis; ability to use hard data and metrics to back up assumptions recommendations and drive actions

• Excellent interpersonal skills to interact with senior-level personnel and team members

• Ability to work well both independently and in teams

• Excellent organization and communication skills both written and verbal

• Experience with Jira or equivalentAgile tools

• Experience in leading sprint ceremonies like sprint planning sprint reviews etc.

• Understanding of web applications and CICD processes

BONUS POINTS FOR

• Previous experience in software development or devops or QA

• Microservices or Web API delivery experience

• Work experience in a large multi-million dollar cloud environment using AWS

• Understanding of various AWS Pricing and Cost Optimization strategies