Senior Technical Program Manager

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program Manager

Overview
The AI & Decision Product Enablement Program (AI & DPE) is an internal product suite that enables intelligent decisions for market facing products. This program provides sophisticated, industry-leading intelligence with a range of capabilities that structure and apply complex business logic across the payment journey and beyond to inform and accelerate decisions at scale. This is achieved by leveraging supercomputing capabilities, sophisticated business rules, AI technologies, a streaming big data cluster, high speed in-memory data caching, APIs, & UIs to enrich data and provide real-time decisions.
Senior Technical Program Manager will focus on initiative delivery, release management, road mapping, dependency and risk management, capacity planning, and stakeholder communications. This role will effectively provide oversight and delivery against our prioritized commitments.
RESPONSIBILITIES
Manage mid-sized projects by working across multiple release trains/scrum teams and cross-cutting across products.
Plan and manage project/release activities across a group of platform components and customer facing products in a coordinated way from inception through successful delivery.
Align dependent organizations and remove/mitigate all release blocking issues.
Support Release Trains and drive PI (Program Increment) activities.
Gather project, release & train metrics and provide insights and share lessons learned.
Support DMP releases across the entirety of the lifecycle from the inception of a business requirement through the deployment of an artifact.
Operates across development, product, and operations support overseeing the gaps between teams, processes, and systems, while removing blocking issues that would introduce risk to a project and release.
Facilitate a variety of release ceremonies including change review board, release status, release readiness reviews, go/no go, implementation plan reviews, and release retrospectives.
Regularly review metrics and proactively ensure the program stays aligned with organization objectives
Work with engineering and product teams to ensure that the release packages pass all quality gates (QA, Operational Health) and have proper operational support handoffs with DevOps and Customer Support.
JOB SPECIFIC EXPERIENCES
Understand the business context and the associated customer use cases
Understand your team's technologies and are able to evaluate system designs and architecture as you participate in solution discussions
Recognize discordant views and take part in constructive dialog to resolve them
Verbal and written communication is clear and concise
Proven track record of successful delivery in a large-scale complex technology ecosystem.
Illustrated history of data driven decision making, and ability to facilitate and/or influence decisions of others based on data points and metric indicators.
Proficient in Agile practices with strong understanding of SAFe (Scaled Agile Framework) and SDLC (software development life cycle).
Strong background in Technical Project and/or Program Management is essential for this role.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.