Senior Technical Program Manager

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

This position requires a strong communicator that is responsible for managing programs through the entire lifecycle. This is a highly visible role combined with tight timelines to execute and deliver. Accountable to coordinate multiple complex high priority tasks and teams. Ensure milestone dates are met. Monitor risks during various stages of the program and escalate issues to the appropriate level of management. Provide clear documentation for all stakeholders. Create and manage contingency plans for program risks. Evaluate impact change requests against communicated timelines. Consistent executive status updates and communications. Has in-depth technical experience to complement their program management skills.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

What You'll Do:

• Manage and lead complex programs through entire program lifecycle (inception, design, development, integration and test, trial, and deployment).
• Lead scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board.
• Create and track E2E project plan (in conjunction with the lead Engineer). Lead and track tasks and milestones across all parties (including vendors). Leading/facilitate/drive programs, share responsibility and accountability for programs.
• Act as lead to make program scheduling decisions or to facilitate conversations vital for decision making.
• Identify and manage critical path and risk areas and create risk response and mitigation plans. Report weekly (or as require) on any risks/issues. Escalate as required to unblock open issues.
• Work with other PMs to track and manage inter-project dependencies.
• Communicate updates on major milestones, escalations, and statuses.
• Lead junior-level project managers on the team Demonstrated ability to identify interfacing touch points and ensure handoffs between teams are accounted for. Ensure requirements/design and environments are established to support interfacing touch points.
• Understands the scope of programs as defined by the business requirements and budget process. Participates in key planning milestones.
• Identifies, confirms and obtains participation from required cross-functional teams. Ensures team clearly understands roles and responsibilities for the duration of the program.
• Creates and builds program plans. Facilitates and drives the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope.
• Identifies goals and successes criteria, drives the development and implementation of key goals, objectives for the program with key partners and core team. Raises conflicts and resolves with the appropriate level of management engagement to build consensus. Obtains and assigns resources to the program plan.
• Identifies and helps the team make program tradeoffs to balance scope, time and costs. Ensures accurate documentation.
• Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Drives action item resolution and track completion. Ensures program milestones are accomplished and ensures overall committed timelines are met. Documents all major plan changes in scope, approach and date delivery.
• Monitors and ensures quality of program deliverables. Leads core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.

Skills & Experience We're Looking For:

• 5-7+ years of program management experience
• Telecom background is a plus!
• Excellent written and oral communication
• Strategic planning
• Risk management
• Time management
• Team chemistry
• Decision making
• Organizational skills

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.