Senior Technical Program Manager

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Responsibilities include, but are not limited to:

• Works within and across team(s) to anticipate, track and resolve risks and impediments to delivery. Manages risks from identification to resolution.
• Responsible for tracking delivery and driving technology solutions in support of key product initiatives of medium to high complexity
• Ability to manage multiple initiatives across multiple teams
• Strong understanding of organizational, product and industry standard metrics. Ability to collaborate across teams and able to leverage strong working relationships and bring different opinions to consensus
• Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers
• Mentors, guides, and supports Technical Project Managers, Agile Champions, and other team members as appropriate
• Monitors and ensures compliance with SDLC standards
• Provides executive level updates at the program level to key leaders to showcase the health of the overall program and demonstrates a willingness to lead teams to sustainable solutions that scale appropriately within the enterprise
• Partners with Product Management team(s) to develop viable roadmaps for platforms and capabilities within a portfolio to ensure that the full potential of a product can be realized

• Ensures deliverables across engineering teams are high-quality and clearly documented in compliance with SDLC standards
• Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility and complexity
• Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication

Minimum Qualifications

• Bachelor's or Master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred
• 3+ years in program delivery and project management

Preferred Qualifications

• PMI Certification is a plus
• Scrum Master Certification is a plus
• Experience working in Scale Agile Framework (SAFe) is a plus
• Experience using Rally agile delivery management platform or Jira is a plus
• Experience with object-oriented design and coding skills across a variety of platforms (JAVA, HTML5, BLAZE, DB2, XML and Mainframe) is a plus
• Experience with web services and Open API development, as well as SOA concepts is a plus
• Experience with payments technology and industry is a plus

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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