Senior Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
This is an agile team that will be balanced across full stack engineering and data engineering. The team will also provide leadership for other teams in using strong architecture and technology delivery practices that create the best solutions.
Are you knowledgeable and passionate about building new technology services and interested in sharing that knowledge and passion with others? Do you have experience working within an Agile team to facilitate the delivery of services and coaching others on the team in Agile practices? Are you a servant leader who is interested building and supporting a strong team?
About the Role
• Manage and optimize the flow of value for the team by identifying and removing roadblocks
• Facilitate Agile/SAFe ceremonies (i.e. stand-ups, demos, retrospectives) and coach team to ensure that the intended practice of the ceremonies are met
• Use metrics to drive continuous improvement of team delivery and practices
• Implement and coach teams on proven practices that create a steady flow of value delivery that align with product management and meet the needs of the customers
• Understand the systems scope and objectives, as well as the role and function of each team member, in order to effectively act as a servant leader to the project team and ensure that business objectives are met
• Identify and mitigate risks and issues.
• Ensure cadenced, timely, and accurate communication with project staff, senior management and key stakeholders
• Prioritize and provide input into cross application/system enhancements, new products, processes, standards or plans in support of feature delivery
• Facilitating discussion, decision making, and conflict resolution
All About You
• Thought-leader with Experience in Agile practices
• Understanding of SAFe, SAFe Agilist certification, SPC4 a plus
• Understanding of strong development practices that drive quality such as Test Driven Development, Continuous Delivery, Code Quality measures / reduction of technical debt
• Detail-oriented, proactive and have the ability to function under pressure
• Strong communication skills -- both verbal and written – and strong relationship, collaborative skills and organizational skills
• Experience working within the software development lifecycle
• Strong analytical/problem solving and planning skills
• Knowledge of Mastercard and the payments industry preferred
#SecuritySolutions

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.