Senior Technical Project Manager

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Customer Experience Technologies (CXT) is passionate about the technology, systems and tools that support the customer lifecycle (sales, activation, billing, and assurance), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience.

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually designing and delivering products and next-generation technologies.

The Comcast Business team sits at the core of CXT to instrument the build of excellent customer solutions to support the entirety of the LBGUPS lifecycle for customers and fellow employees. Our team is responsible for building software, solutions, and process in partnership with our product and technology partners across Comcast. BSD is looking for a Senior Technical Project Manager.

Job Description

As the Senior Technical Project Manager within the Comcast Business Product Development & Delivery team, you will be leading initiatives to improve our back office CXT systems supporting Comcast Business Secure Networking and Cybersecurity products. In a highly cross functional space, you will help plan and implement new feature functionality into our CXT ecosystem by collaborating with partners across product and technology.

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CORE RESPONSIBILITIES:

- Facilitate and formalize the planning and delivery of software and web applications, including new programs, improvements, and modifications.

- Serves as the main point of contact and liaison for a given program between Software Engineering and other teams.

- Manages all the deliverables to ensure alignment to deadlines, specifications and budgets. Implements performance metrics and prepares period reports and/or proposals. Monitors and supervises project progress and reports findings to leadership team.

- Assist project teams with tasks outside the normal PM function when required, such as requirements analysis and end to end testing.

- Leads cross-project communications.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance.

- Other duties and responsibilities as assigned.

QUALIFICATIONS:

- 8+ years progressive work-related experience with demonstrated proficiency in multiple disciplines / technologies / processes

- Experience collaborating with Product Managers, Enterprise Architects and Delivery Teams to provide an aligned delivery plan for new feature functionality.

- Experience facilitating ceremonies, interactions and appropriate communication between scrum teams, architecture, and stakeholders.

- Understanding of Agile development methodologies while maintaining flexibility to tailor specific solutions.

- Experience in developing technology roadmaps and executive read outs.

- Strong analytical and problem-solving skills.

- Deep technical writing skills, with the ability to concisely describe business requirements.

SKILLS, KNOWLEDGE & ABILITIES:

- Hands on and comfortable with rolling up the sleeves to get the work done; at the same time proficient in building consensus and getting work done through others

- Superb communication, facilitation, and social skills and ability to work optimally with peers and team members

- Excellent personal interpersonal skills and prior experience using Agile management tools such as Rally/ Jira/Confluence

- Develops specific goals and plans to prioritize, coordinate, and accomplish work.

- Makes and implements the vital decisions to keep moving forward toward achievement of goals.

- Provides direction and assistance to other teams regarding projects/programs.

- Thinks creatively and practically to develop, complete and implement new delivery plans.

EMPLOYEES AT ALL LEVELS ARE ENCOURAGED TO:

- Understand our Operating Principles; make them the guidelines for how you do your job.

- Own the customer experience - think and act in ways that put our customers first, give them magnificent digital options at every touchpoint, and make them promoters of our products and services.

- Know your stuff - be hard-working learners, users and advocates of our innovative technology, products and services, especially our digital tools and experiences.

- Win as a team - make big things happen by working together and being open to new insights.

- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

- Get results and growth.

- Respect and promote inclusion & diversity.

- Do what's right for each other, our customers, investors and our communities.

DISCLAIMER:

- This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.