Senior Technical Project Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Company Description

Zayo Group Holdings, Inc. provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

The Technical Project Manager (TPM) position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:

• Waves services, Ethernet Services, IP Services

• Dark Fiber metro and/or Long Haul services

• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

The TPM possesses the following skills and expertise

• Subject matter expert in Program and Process Management

• Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements.

• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution

• Strong system and process knowledge in Network and fiber services implementation.

• Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.

• Known as a go to person/trusted advisor that willingly assists other team members. 

• Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.

• Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Responsibilities

• End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.

• Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress

• Partner with Sales to drive ongoing customer service improvement strategies

• Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews. 

• Full customer ownership and advocacy; the TPM provides ‘Voice of the Customer’ project feedback and develops and implements corrective action plan development as required

• Develops and maintain customer project plans based on contractual requirements and service designs

• End to End Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant.

• Perform and oversee daily PM operational tasks working cross-functionally.

• Build, maintain, and report operational metrics for end-to-end milestone management.

• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.

• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Preferred Qualifications and Expertise

Systems and Processes

• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

• Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.

 Communication, Relationship, and Leadership

• Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis and conflict management/resolution

• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals

• Self driven and motivated to provide exceptional customer service

• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Qualifications

10-15 years of experience in managing Telecom services projects

Travel

• Occasional travel may be needed for the TPM candidate for customer requested market meetings or to meet in-market with Zayo internal teams.

Base pay range: $92,000 - $122,700, commensurate with experience.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.