Senior Technical Services Coordinator

Job Description:
The Opportunity
The Senior Technical Services Coordinator is responsible for supporting the Technical Services team and the Customer Success team. The Senior Coordinator will support different TS workstreams including all customer bulk uploads, Conversations support, customer dataload notifications and Accenture's Many-to-Many processes. They will also support the broader Technical Services team with their daily activities such as assisting with change requests as customer needs evolve, looking at customer data and sharing insights, tracking production issues, and tending to other ad hoc customer requirements and project work.
*This is a hybrid role, requiring at least 2 days a week onsite in our office in Framingham, MA.
What we can offer you:

• An opportunity to provide direct back-end support to our customers (some really large well known companies!)
• Collaboration with various stakeholders in our Customer Success organization, together bringing millions of dollars to the company and making a big impact
• The opportunity to work within a first-class Customer Success team, with plenty of opportunities for learning, growth and career development

The Skills you will bring:

• Strong written and verbal communication skills
• A customer focused mindset. Prior customer service experience is a plus
• Basic knowledge of Microsoft Excel (training available for those more advanced functions), proficiency in Outlook and Powerpoint
• A team-focused attitude and a willingness to learn and collaborate with others

Achievements:

• You have delivered excellent customer service in a corporate setting
• You have demonstrated the ability to learn new software solutions and technical tools

The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.