Senior Technical Services Manager

Job Description:

The Senior Technical Services Manager Position provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area (i.e. Territory, Division, Center of Excellence). The Senior Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective manner by personnel who are appropriately trained and certified, ensures that customer records and billing are accurate,/complete and participates in revenue growth activity.

Knowledge and Physical Requirements

• Associates degree required but a Bachelor's degree in biomedical engineering, electronics or related field preferred. 5+ years of experience in hiring and managing clinical engineering departments and medical service technicians or engineers.
• Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers.
• Medical equipment preventive maintenance, repair and handling experience. Able to read and understand technical manuals and electric/pneumatic schematics.
• Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
• Valid driver's license.
• Able to lift and/or push 75 pounds.

Behavioral Skills:

• Possesses quality orientation with a "get it right the first time" attitude.

• Complies with patient privacy laws in all matters.
• Effectively builds credibility and trust with customer administration, clinicians and staff.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Maintains and projects confidence, enthusiasm and a professional image.
• Demonstrates strong communication and presentation skills (listening, writing and speaking).
• Demonstrates team orientation and shows respect for others.
• Flexible, coachable.
• Proactive and self-directed.
• Organized; prioritizes to meet deadlines.
• Customer focused; willing to go above and beyond.

Practical Skills:

• Provides overall strategic direction, leadership and technical services management for employees on achieving individual, department and organizational performance goals.
• Leads and manages day-to-day operations of designated technical services team.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
• Acts as primary contact with technical service customers to provide support, maintain customer relations and resolve critical customer service issues. Also acts as liaison for manufacturers and the field service technicians on all equipment.
• Manages customer equipment and contract information within UHS' systems.
• Possesses knowledge of, and can articulate, UHS policies and procedures.
• Manages equipment preventive maintenance, repairs and parts inventory.
• Manages internal requisitions, parts and supply inventory and purchase orders.
• Completes required documentation, reports and updates to support business.
• Ensures equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and documented accordingly.
• Ensures accurate documentation for billing and regulatory compliance.
• Ensures compliance of Quality Management Systems and/or identified required Standards to meet & maintain compliance through Internal & External Audits.

• Monitors and tracks service expenses and equipment inventory and audits field service representatives' expenses, vehicle maintenance and time worked to assure compliance with company policy.
• Recruits, trains and develops technical staff. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
• Holds self and staff accountable for completion of assignments.
• Maintains operational budget and performance expectations.
• Possesses in-depth knowledge of UHS' business information and its inventory and billing systems.
• Proactively manages continuous improvement opportunities/initiatives.
• Leads Depot Support and/or Regional based Manufacturer Services Project Management
• Supports technical activity within Service Center and/or across multiple districts, divisions and/or Regional Territories
• Participates and partners with Divisional Directors, Technical Supervisors/Managers, Biomedical & Field Service Technicians, Medical Equipment & Customer Service Technicians, Account Executives,
• Performs other assigned duties.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [email protected].

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Job Title:

Senior Technical Services Manager

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

v2