Senior Technical Solutions Engineer

As a Senior Technical Solutions Engineer on the Technical Solutions Team, you will be responsible for developing and applying technically driven solutions for both pre-sale prospects and existing customers. Every day in your pre-sale efforts, you will support the Sales team in taking a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals, using all the tools available with the VTS product suite. In working with existing customers, you will partner with our Customer Success team to identify and resolve complex issues that are impacting customers across the full VTS portfolio through applying unique solutions derived from your subject and disciple expertise. 

Every day you will work with other support teams, integration specialists, development engineers, and quality engineers to proactively identify, triage, troubleshoot, and implement or recommend solutions to issues that are assigned to you. Your technical and leadership skills in combination with your passion for puzzle-solving will make you successful in developing exciting and innovative solutions for the marketplace. As a senior member of the team you will also provide guidance and mentorship to others on the team and neighboring departments as needed. 

 To thrive in this role you must have a proven track record in system-level troubleshooting across multiple software and hardware platforms. You will have hands-on experience in several access control, visitor, and elevator management systems. Familiarity with modern programming languages which may include but not limited to; Javascript and its variants, python, or GoLang will be a bonus. A working knowledge in both a NoSQL and an SQL database solution will also be beneficial to your efforts. Your hardware platform knowledge will include exposure to Apple iOS, Android OS, and Linux-based devices; in addition to hardware associated with various access and people management systems. You will learn and become knowledgeable on the platforms that VTS integrates with for access control, work order management, payments, and smart home technologies. Your knowledge in IP networking will allow you to understand, design within, and troubleshoot network interfaces in a typical customer network.

• Working directly with prospective clients to learn from them their goals and intent with VTS
• Applying creative solutions elegantly within existing frameworks 
• Work independently on assigned complex software and hardware issues to resolution
• Write, maintain, and review knowledge base documentation to assist the general and specialized support functions to be more self sufficient
• Mentor and train others on the Engineering and Product Support Teams
• Provide knowledge transfer and training to other support teams
• Learn and become knowledgeable on the platforms that VTS uses and integrates with for access control, work order management, payments, and smart home technologies
• Make recommendations to improve systems performance, security, and scalability

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