Senior Technical Support Administrator

Location Note: This a hybrid role for our Wakefield, MA office.

The Purpose of Your Role:

The successful candidate will play an integral role in building and engaging the company’s customer base, and creating effective strategies that will promote long-term growth of our firm.

The Senior Technical Support Administrator will be responsible for providing support to 200+ end users on all IT systems and applications. They will provide customer service, troubleshoot problems, and advise on appropriate actions. The Senior Technical Support Administrator will also be responsible for helping maintaining the desktop, network, and server infrastructure.

What you will bring to Sentinel:

• Proficient knowledge of Microsoft Office applications such as Excel, PowerPoint, Word, Outlook 2016 and 2019 (365 OWA) at a minimum (Microsoft Access and Vizio is a plus)
• Knowledge and experience with Windows 10
• Knowledge and experience with Windows Server 2008, 2012, 2016, and 2019
• Experience with centrally managed Antivirus applications (TrendMicro a plus)
• Experience with Hardware/Software troubleshooting of desktops, laptops, Thin Clients
• Proficiency with Active Directory (Azure AD a plus)
• Experience with Citrix XenApp, Windows Remote Desktop, or Terminal Servers
• Experience with monitoring and administration, Exchange Server administration, basic network administration (Office365/Exchange Online a plus)
• Experience working with a ticket tracking system (FreshService a plus)
• Knowledge of IP routing protocols, SMTP, TCP/IP, DNS, DHCP
• Basic working knowledge of VMWare vCenter

What you will be responsible for:

• Work with the IT team to assist with infrastructure upgrades and projects
• Install and configure new software and hardware
• Work with end users to resolve issues
• Write and manage technical documentation, policies, and procedures
• Help define and establish common system administration functions
• Develop, maintain, and monitor procedures for all server backups
• Perform on-site and remote technical support
• Provide extended hour support on a rotating schedule
• Must have the ability to communicate at all levels within the organization.

About you: 

We are looking for someone who is eager, ready to learn, and take on new challenges. We are looking for someone who is results driven, with excellent analytical and problem solving skills. Although frequently working as part of a team, this person must be able to work independently on projects and finish them within time and budget. Our industry is forever changing and we are looking for someone who is flexible and willing to embrace change.

Preferred qualifications:

• College degree in related technical / business areas or equivalent work experience.
• Experience with Hardware/Software troubleshooting of desktops, laptops, Thin clients
• 2-3 years of experience in a Systems Driven IT Department
• 2-3 years of experience providing desktop/laptop/server/network support in a fast paced environment where the technology is constantly evolving

Nice to haves:

• Experience with Apple products
• Some knowledge of SQL or relational databases

What you will be part of:

Our people care about our organization. We are a company with a mission to be the best in our industry and best within our company. Being part of this company means that you are part of something special.

Sentinel was recently recognized by The Boston Globe as a Top Place to Work in 2020. In 2021 & 2022, Sentinel earned a Top Workplace USA Award from Energage.

At Sentinel, we hire people with all kinds of awesome experiences, backgrounds, and perspectives. We like it that way. So even if you don’t meet every single requirement, please consider applying if you like what you see. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Some of our Benefits:

• PTO (vacation, sick, personal time bank)
• 12 Paid Holidays (10 stated and 2 floating holidays)
• 2 Community Volunteer Days
• 5 Summer Half Days
• Medical, Dental, Vision
• Life Insurance
• LTD & STD
• Retirement Plan with 3.75% Employer Match
• Parental Leave

See What We Stand For: https://www.sentinelgroup.com/About-Us/Join-Our-Team

Who we are:

Sentinel Benefits & Financial Group proudly serves more than 3,800 clients throughout the U.S., and for over 35 years, we’ve remained devoted to making a difference in the lives of our people, our clients and our community. With nearly 240 professionals tied to our mission to deliver great service—and a 9-year average associate tenure—we have become the only provider who makes benefits EASY: easy for your people; easy for your business; and easy for you.

Our ultimate goal is to take a holistic approach to help people prepare for their future health + wealth needs. From retirement plans to group health insurance to reimbursement accounts to financial planning, we engineer solutions and then continuously strive to make them better. Our in-house experts—and their commitment to excellence—define who we are. In 2021 and 2022, Sentinel earned a Top Workplace USA Award from Energage and was recognized by The Boston Globe as a Top Place to Work in 2020. Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).