Senior Technical Support Analyst

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

WHAT IS THE OPPORTUNITY?

The Asset and Account Application Support Team supports various applications in CWM(Canadian Wealth Management) & USWM ( US Wealth Management). In this role you will be responsible to support various CWMT applications, coordination with offshore/onshore support team and closely working with QA, DEV, various enterprise teams and business users.

WHAT WILL YOU DO?

• Work with AAP Support Team to achieve quality application support.

• Be responsible and working with other teams to manage and maintains applications servers and infrastructure needs, maintaining server cyber hygiene.

• Support backend system jobs and processes, meeting SLA and business expectations

• Participates or lead (depends of complexity) development, testing, planning and implementation of projects and fixes

• Facilitates transition of application from development to production

• Manages Disaster Recovery exercises for the application

• Identifies and engages in process improvement opportunities and automation

• Creates and maintains documentation related to important support processes

• Establish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes.

WHAT DO YOU NEED TO SUCCEED?

Must Haves

•  Experience of troubleshooting production issues, determining root causes and engaging proactively in finding long-term solutions,.

• 3+ years in SQL Server 2012-2019, Sybase and working experience with Programming: ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript.

• OS Platforms: Windows Server 2012-2019, VM, Linux. Cloud: PCF/Azure

• Working experience with Web Services: SOAP, WCF, WEB API’S, REST

• Experience with Reporting Services: RSCON. Data warehousing tools: ETL, DataStage, SSIS

Nice-to-have: 

• Mix of technologies: DB: DB2, OS platform: AIX, Azure. Analytics Tool: Elastic Search, Kebana

• Robotic Process Automation: RPA, Ansible. Handy with Jira, Confluence, Share Point administration

• Proficiency in communication skills.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

#LI-Hybrid

#LI-POST

#LI-TECHPJ

#LI-SP

Job Skills

Cloud Technology, Critical Thinking, Customer Support Systems, DevOps, Group Problem Solving, Installation Support, IT Operations Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Microsoft ASP.NET, Microsoft Windows Environment, SQL Databases, Support Operations, Task Coordination, Technical Troubleshooting

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-12-13

2025-01-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above