Senior Technical Support Engineer

Amperity is more than just a leading Customer Data Platform — it's a unique mix of people, technology, and opportunity. The people are whip-smart, deeply committed, and energizing. The technology is multi-patented, AI-powered, industry-shaping customer data management software that we invented because there was no way to solve the problems that we wanted to help consumer brands overcome. The opportunity is twofold: a market opportunity to provide a solution that consumer brands have been trying to find for decades, and a personal opportunity to grow and learn and hitch your career to a rocket ship. 

Since our founding in 2016, Amperity has been growing 2.5X year-over-year. We've raised $187M in funding, including a recent Series D that increased our valuation to over one billion dollars. We're going places, fast, and we want you to come with us. 

We help top brands make sense of massive amounts of transaction and engagement data so that they can finally know who their customers are, what opportunities exist, and how to provide the kinds of experiences that delight consumers and move the business metrics that matter. Our customers include Starbucks, Alaska Airlines, Patagonia, Kroger, J. Crew, Brooks Running, Planet Fitness, DICK's Sporting Goods, and many more. 

We're building something that's never existed before, and we're doing it in a way that's great for consumers, transformational for our customers, and career-making for the members of the Amperity team. Come help us make it happen! 

• To serve as an escalation for technical issues encountered by our implementation engineers, customer operators, and end users, combining your problem-solving expertise with a contextual understanding of customer use cases to solve complex technical problems.
• To support the operations of our high-scale customers by working with our implementation and engineering teams to troubleshoot and optimize our machine-learning and database generation pipelines to ensure that we can deliver high-value data on time, every time.
• To work with our Technical Support team to deliver high-quality feedback to our product and engineering teams, synthesizing your direct experience with that of other members of our technical support and client services teams.
• To be part of a close-knit technical support and client services team, sharing what you learn so we can build technical documentation, runbooks, and training

• Be part of a collaborative team that solves our customers’ complex technical  problems, working collaboratively with other members of our technical support and implementation teams.
• Help our implementation teams measure, troubleshoot, and optimize their machine learning and database generation pipelines to make them more efficient and reliable.
• Pair closely with your peers in the Technical Support and Engineering team to gain a deep understanding of our platform that you can then leverage to solve complex technical problems

• You enjoy solving problems for people and get a jolt of excitement when they acknowledge it
• You know that, when asked, people who know you would describe you as reliable
• You’re energized by helping customers and can confidently communicate about complex technical topics in easy-to-understand language
• You are ambitious, and you want to use your experience and expertise to help form a new team at a fast-growing company, and acknowledge that your role will grow and evolve as the company grows
• You want to be part of building something from the ground up, and you’re not afraid to roll up your sleeves to help build it
• You have experience working with third-party APIs and connectors, especially when integrated into large-scale software systems.
• You have extensive experience in systems administration, software development, SQL data analysis, or a similar role that has allowed you to become confident using technical tools to solve technical problems

We offer all the benefits you’d expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. 

Amperity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.