Senior Technical Support Engineer (SAP ECC, Incident Management)

Company Description

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO.

We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com

Job Description

Maximal customer focus and technical support.

• Solving incidents and service requests according to the SLA.
• Root cause investigation of incidents, plan improvements and implement the improvements.
• Advice customers regarding the use of Angles4SAP in combination with their SAP-based business processes
• Actively involved in reducing incidents.
• Administrate and prepare Angles software problems for the development team

Performance objectives:

• Customer satisfaction.
• Subsequent and initial response time
• Case quality
• Solve incidents and service requests according to the SLA.
• Work with the customer to understand their business cases and advice about which reporting can be used to support these processes
• Collect the business processes used by our customers and give feedback to the engineering team to improve the application to support these processes

Qualifications

Education Requirements:

Level of Education: Education in IT on a high level

Years of experience: 3 years or more

• Bachelor/Scientific education level
• Knowledge about SAP ECC in logistic modules
• Reporting experience (e.g. SQL or BI/BW)
• Good analytical skills for a proper helicopter view to be able to analyze customer specific business processes
• Communication and motivation
• Commercial awareness
• Tech savy
• Flexible and pro-active

Language skills (English)

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.