Senior Technical UX Writer

At Trustpilot, we communicate with millions of consumers and businesses across the world each day. Our commitment to our users is reflected in our aim to craft UX copy that is clear, engaging and to the point, in order to guide them through our product.

To assist us on our way, we’re looking for a Senior Tech UX Writer to join our UX team.

As a Senior Tech UX Writer, you'll spearhead content design for our business product. You’ll enable businesses both big and small to learn from feedback, grow their brand, showcase their reputation, and utilize Trustpilot to the fullest. 

Want more jobs like this?

Get Design and UX jobs delivered to your inbox every week.

Select a location

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

As an integral part of the team, you’ll collaborate closely with a fellow Senior UX Writer, as well as Product Designers and Researchers. Your colleagues know what you do and value your expertise. You’ll provide your expert input to co-create innovative, data-driven, and informed experiences–all the while ensuring the Trustpilot voice is embedded in everything from titles to tooltips. You’ll also work with other stakeholders in Product, Engineering, Legal, and Brand, to ensure UX copy balances user needs with other business goals. 

What you’ll be doing:

• Write technical specifications for API products
• Plan, write, and refine American English content for user flows across Trustpilot’s business products 
• Collaborate with a fellow Senior UX Writer and product teams to shape experiences, by creating useful content that assists users complete their tasks
• Work with Product Designers and Researchers to investigate problems. Invoke a sense of others' experiences and use data to inform content choices and solve them
• Use, uphold, and develop tone and voice content standards and design system. Understand how to use them and assist others in referencing them  
• Be a strong voice for UX writing throughout the product development process, ensuring the copy is considered from start to finish
• Promote the UX writing perspective to showcase its value across Trustpilot (including discovery, workshops, deep dives, maintenance, etc.)
• Explore a range of options—from plain to playful—when drafting copy and articulate the trade-offs of each
• Collaborate with marketing to align on value propositions and cross-communications for features—and know the opportune moment to apply them

Who you are:

• Bachelor’s degree in Writing, English, UX Design, Information Architecture, HCI, Journalism, or a related field
• Proven experience writing content for web or mobile as a UX Writer, Content Designer, Content Strategist, or similar
• Experience in Technical Writing
• Advanced English language skills
• Familiarity with design and research tools–Figma, Miro, UserTesting, or similar. 
• Experience guiding colleagues in UX writing best practices and establishing UX writing consistency
• Familiarity with research-informed content design

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-LP1